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Switching account in Windows app

I am using Windows Dropbox app with two different Dropbox accounts.
I am used to switching from one account to the other by signing out in the account tab of the settings. Then, are a while, the Dropbox Welcome screen appeared and I was able to log in with the other account.

But recently this seems to have changed. The Dropbox Welcome screen now give me only two options: "Sign In to Dropbox" and "Create account"
When I choose "Sign In to Dropbox" is will sign in with the previous account again without giving me te opportunity to choose which account I want to use.

Is there a way that I can force the Dropbox app to let me choose which account I want to use?

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Cobie van Gils

@Здравко
Thanks for your information about this.
And now I have found the pitfall as well!
In the browser session, when logging in to Dropbox, the "Remember Me" checkbox was active. This seemed to keep the account logged in even after closing all applicaions and browsers.
After un-checking this box, everything works again as it used to be.
Thanks again for your help!

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Здравко

Hi @Cobie van Gils,

You can always reset the Dropbox configuration (and the same for any other application). So, you make it "forgets" about what account has been logged in before. 😉 After exiting/quitting, remove the application folder (i.e. Dropbox folder) from local application data folder (take care that it's NOT your Dropbox data folder - it's different - don't wipe your data out). On next run, everything will be like the application has never been installed.

Good luck.

Cobie van Gils

Здравко

Thanks for your quick response.
I've tried your suggestion but it doesn't seem to make any difference.
I've also tried logging-out and logging-in Windows in between and even restarting PC, but still Dropbox signs in with the previous account without giving the opportunity to choose which account I want to use.

Nancy

Hey @Cobie van Gils! Can you send me a screenshot of the option you click on to sign in to Dropbox with your second account, and one more showing what you see right after that?

Cobie van Gils

Hello @Nancy,

I've made the two screenshots you've asked for. The Dropbox installation is in Dutch, hopefully that won't be a problem?Login screen that appears after signing outAfter hitting "Aanmelden bij Dropbox" I am automatically logged in again with same account

Здравко

@Cobie van Gils, 🤔 as can be seen in the browser view on background you have never logged out of Dropbox. Most probably you keep logged in the account you don't want to use. Did you try log out in advance? 🧐

Cobie van Gils

Hello @Здравко

You've put me on the right track!
I seem te stay logged in in de Web connection after hitting the Sign-out button in the App.

I'm pretty much sure this wasn't the case some time ago (couple of months). Then it was sufficient to just sign-out in the app to be able to connect to a different account.
Perhaps things have changed in an update?
Anyway, I can move on! Thanks for your help.

Здравко

@Cobie van Gils wrote:
...
I'm pretty much sure this wasn't the case some time ago (couple of months). Then it was sufficient to just sign-out in the app to be able to connect to a different account.
Perhaps things have changed in an update?
...

I have no idea if/what changed recently (might be something), but there are many things that are slangs and widely used despite of often far incorrect. At present, applications almost never get sign/log-in (almost - just not to say absolutely never). Such a practice was used many years ago (previous century) and since current century beginning step by step becomes deprecated and replaced by more modern authentication practices. In spite not used, many applications continue to label "Sign in" or "Login". Dropbox is relatively "young" and as far as I know the official Dropbox application has never used actual sign/log-in in fact. Some of the labels are still correct (i.e. "Link"), but step by step are moving... back. Anyway whenever you read somewhere "Sign in" or "Login", you can "read" them as "Link". In the same way "Sing out" or "Logout" have to be read as "Unlink". Applications (not only Dropbox) are link to (or unlink from) particular account, not something else. Of course, you have to be logged in the particular account so the link be possible. If you're not logged in yet (at the moment of linking try), you will be invited to do it. This Login can happen in embedded web view or external (system default) browser. Those steps happen consecutively and sometimes (when automated link after sign in) left impression that they are a single step (something incorrect). This can lead to confusions, like the yours, and I have no idea why Dropbox still uses this archaism. By the way, Dropbox staff falls in this same "trap" too. 😁

In short - Link and Sign/Log-in are different things and shouldn't be messed (even when used by mistake - something very popular 🤷 unfortunately).

Hope this sheds some more light.

Cobie van Gils