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Dropbox folder not oppening with File explorer

I am using Windows 10 Home and I cannot access any local Dropbox files on my computer using File Explorer. I can access them via the DropBox online site and through the icon on the taskbar but not in File Explorer. I have uninstalled DropBox desktop, downloaded it again, and installed it, and still have problems. When I navigate through the DropBox folders on the PC, I can see the file, but If I click on it, I get the hourglass, which will not stop unless I forcibly close it with Task Manager. Any response will be gratefully received - thanks

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Rocio_pg

I solve it!!!!
The problem is iCloud. Once iCloud is uninstalled all goes smooth again 😃

All comments

Rocio_pg

I don't have any error messages. I'm using Dropbox 186.4.6207 version and the current syncing status of your Dropbox app is "Actualizado"

Jay

Hi @Rocio_pg, thanks for bringing this to our attention.

Do the files in the Dropbox folder have any sync icons on them?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

This will help me to assist further!

Rocio_pg

Hi Jay,

Thank you very much for your message.

no, the files in the Dropbox folder don't have any sync icons on them. (Before they did, I remember icons changing colors from blue to green...)
I do not have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic that I'm aware of. I have even uninstalled the antivirus, just in case, but folders and files are still not opening...
Actually, I can move between folders in the left menu of File Explorer but if I click in the main window to open them (folder or files) they don't open...
I hope you can help me, please.

Jay

Could you check the bandwidth settings in the app to see if they are being restricted in any way?

Rocio_pg

hey Jay,
The bandwidth settings in the app were restricted in "la velocidad de subida", so now the icons are back but I still can not open the files and folders in File Explorer (and I reinitiated the laptop twice)

Rocio_pg

Jay

What is the current status of the Dropbox desktop application when you click on the icon?

Rocio_pg

It has a circle green with a tick (all sync)

Jay

Okay, this means that it is fully working properly. Can you explain what happens when you try to open a file in the Dropbox folder?

What happens if you quit the Dropbox desktop application completely and then try to open a file? What about when you copy a file from the Dropbox folder to another location and then open it?

Rocio_pg

When I navigate through the DropBox folders on the PC (File Explorer), I can see the files, but If I click on it, I get the hourglass, which will not stop unless I close it with Task Manager. I can move between folders in the left menu of File Explorer but if I click in the main window to open them (folder or files) they don't open...
Well, maybe after two min if I let the hourglass turning they will open but I don't have two minutes to open each file... =S

When I quit Dropbox or copy the Dropbox folder into another location (so not connected to Dropbox) all files and folders open normally as my other documents outside Dropbox...

But I love to use Dropbox so my work is synced continusly...

Jay

Okay, could you try temporarily pausing the sync feature and then open a file to see if this happens again?

Are you certain that you don't have any other apps or services that could be monitoring the Dropbox desktop application or the Dropbox folder preventing it from working normally?

Rocio_pg

even pausing the sync I can't open the files.
I'm not certain, but I can't find any apps or services that would do that... How could I check it?
I don't have any protection right now.

Rocio_pg

I solve it!!!!
The problem is iCloud. Once iCloud is uninstalled all goes smooth again 😃

Megan

Glad to hear that @Rocio_pg!

If you need anything else, we're here! 😎