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What is the 6 digit security authentication that I see when trying to access a new machine?

I'm moving my dropbox account off a Mac and onto a linux machine. When I try and install dropbox, I get as far as entering my email/password and it asks me for the 6 digit code on the "authenticator". I have no authenticator app I have used with dropbox.

Dropbox support are being less than helpful. Does anyone have any ideas as to why this is happening and how to get around it?

Thx

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Mark

Its 2 factor authentication - so either an app you set up (such as Google Authenticiator or 1Password etc.)

You may be able to disable it via the old computer at https://www.dropbox.com/account/security

davidsi

It's already turned off 😞

Rich

@davidsi wrote:
When I try and install dropbox, I get as far as entering my email/password and it asks me for the 6 digit code on the "authenticator". I have no authenticator app I have used with dropbox.

There are two types of multi-factor authentication that Dropbox uses. The first is referred to as two-step verification and it uses an authenticator app or hardware device. This is something that you would have set up on your own and doesn't get enabled automatically.

The other is referred to as a one-time security code and Dropbox will request one, sending it to the email you're registered with, when it detects a suspicious sign-in attempt on your account. This could also happen when you're signing in on a new computer. Basically any time Dropbox doesn't recognize you or the device you're signing in on, a one-time security code could be requested.

Have you checked your email (and spam folder) for such a code?

davidsi

it specifically asked for the value from the authenticator. And no, there was nothing in email

Hannah

Sorry to hear about this, @davidsi.

Would you mind giving us the ticket number for your communication with our support team?

davidsi

22833506

Hannah

Thanks for the ticket number, @davidsi.

I passed your comments along to the email thread and raised the priority of the ticket, so the agent working on your case will get back to you the soonest possible to continue assisting you until this issue is resolved.

GV gr

Hi davidsi,
Was your login issue solved afterall and how?
You see I am facing exactly the same problem with switching to a new Android phone.
I still cannot login.
I even raised a ticket https://www.dropbox.com/support/ticket/24423823
by sending an email to support @dbox_.com.
I would appreciated it if you could help me.

Megan

Hi @GV gr, thanks for posting here!

I was able to locate your ticket number reference. An agent will be with you shortly, hang tight and thank you for your patience!