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Dropbox app has to re-sync team folder

Hello all,

one of my users is experiencing this error "dropbox has encountered problems joining (team folder) and will have to re-sync your files". it then asks if they want to move it to (Team Name) old folder. Other users in the team can still access the data from their desktop app and website. the Team folder in this users file explorer doesnt sync with the folder online. I re-installed dropbox application but same error comes up

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Hannah

Thanks for bringing this to our attention, @Zespo.

Just to confirm, in the first part of the error, where you edited out something, is that the name of the team folder or the name of the team in general?

Also, is this team member able to access all (the other) team files and folders online and through their local Dropbox folder?

Let me know and we'll go from there.

James Cain

Hate to do this but my account as a "me too" for this issue. I haven't changed anything yet the Dropbox update changed my save location to my C drive which has nowhere near enough space for my shared files. When I move the location back to my larger HDD storage Dropbox tells me it can't access the team share and that it will duplicate my folders to (Old) and recreate new with the same files, but the files I have stored are way larger than the available free space. Given this is a Dropbox change to the share system to address the minority using the system inappropriately why impact your paying users in such a negative way?

It's the same content in a different folder on the same system and drive, how hard could it be?

Megan

Hi @James Cain, welcome to our Community!

Just to clarify, do you notice this error when trying to move your folder using these steps, or you're doing it a different way? Feel free to clarify.

Keep me posted, and we'll take it from there!

larskeee

Hi Megan,

We're experiencing the same issue with multiple users. It looks like there has been an update with the Dropbox Desktop App that triggers this alert.

Have you heard any news on this?

Walter

Hey @larskeee, sorry to hear about this.

Could it be that you're referring to the update outlined in this Help Center article?

If not, feel free to let us know more so that we can assist further.

James Cain

Hi Megan, as per my original post I have not changed anything, you guys have.

I have been a Dropbox business user for years and we have a reasonable amount of files stored across shares for a number of our tech departments. The recent update seems to have broken that as it is forcing me to change the location and resyncing all of the files and doing a terrible job of it.

Hannah

Hey @James Cain, thanks for your update.

If you check the "sync" tab in your Dropbox preferences, what is the actual syncing location of your Dropbox folder?

And if you check the original location, do you see a new Dropbox folder trying to sync there?

James Cain

Hi Hannah.

The syncing location was changed after the last update to my "Users" folder on my C drive as the error states that Dropbox failed to sync the existing location. This did not have anywhere near enough space and went as expected.

When I relocated the sync location back to the existing Dropbox folder, Dropbox again showed an access error and said it will re-create the share in a new folder on the same drive. In the end I got sick of the looping craziness and deleted a large portion of the data on that drive so that Drobox could replicate the same data back to the same drive in a different folder. So now instead of "Dropbox (My Shares)" on my D drive, I have a folder called "My Shares Dropbox" and inside that a folder with my name and in that the folder structure that was previously inside "Dropbox (My Shares)". I also now have "My Shares Dropbox" and "My Shares Dropbox (Old)" which both seem to contain the same data although I am reluctant to delete anything lest that go equally as bad.
All in all this was a terrible experience and I would not recommend it to an enemy.

Walter

Hey @James Cain - sorry to hear you had to go through all this.

I just wanted to mention that you can confirm which is your syncing Dropbox folder via the app's preferences under the sync tab, in order to delete the other folders.

For future references, in such cases, you can close any open files and restart the app to resolve this error.