Sign in with Apple ID shows that the account is disabled

Hi @IMExperts, I'd be happy to help!

Would you mind clarifying the OS you're using, along with the Dropbox app version you have installed there?

If you could also send me a screenshot of the error you get, that'd be amazing.

Let me know more, and we'll take it from there!

Hi Megan,

Thank you for the reply.

iOS 17.1

Dropbox 350.2

Error:

removed

Hi @IMExperts, for security reasons, I've gone ahead and removed your link, since it can cause too much traffic to your Dropbox account.

Could you try clicking the camera-like icon, and attaching your screenshot directly to us?

Hi @IMExperts, thanks for the screenshot!

Can you check that your credentials are still saved using these steps?

Also, is it possible that you accidentally created two accounts here? One with the "Hide my email" feature, and one with your iCloud email?

Hi Megan,

Yes exactly, that’s what actually happend.

I’m using dropbox for more than a decade and at that time there was no any option to Sign in with Apple. So, I created my account using the iCloud email. Now I thought to integrate it with Sign in with Apple. Because it’s much easier to login your account instead of tyling the email and password manually. But I mistakenly check the Hide my email option while signing in and it created qnother fresh account which I had to delete. But now when I try to sign in it shows account disabled message.

I hope it explains everything.

Thank you

Hey @IMExperts, sorry to jump in here.

Can you please use the steps in this article to deactivate the "Hide My Email" option for your Dropbox and then try to sign in with Apple again, to see if that helps?

JJ90A

Hello,

I am currently having the same problem and these steps did not help.

Thank you

Hi @JJ90A, sorry to hear about that!

Can I send you an email, in order for us to have a closer look into this?

Hi Megan,

Thank you for your reply.

I've already removed the Hide My Email for dropbox. But the issue still persists, as I get the same account disabled error message.

Regards,

Waseem

jjreturned

Hello,

I have already lost all the data I was hoping to save/backup to Dropbox, but sure.

Thank you

Hey @jjreturned, you're currently replying from a different Dropbox account; is the @jjreturned one or the @JJ90A one that has the issue?

As for you, @IMExperts, can we send you an email as well, so we can look into this a bit further?

jjreturned

Neither, as ascertained from post topic. You can email or not

Nancy

Hi @jjreturned. If neither of these Community profiles are linked to the Dropbox account in question, you’ll need to open another browser on your computer (on which you’re NOT logged in to any Dropbox account), and log a ticket with our team via these steps:

Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.

Go to this page https://www.dropbox.com/support/sign-in-issues, and select an “issue type”.

Enter your information, make sure that you enter an email address that you currently have access to, and submit it.

You will then receive a confirmation email that will have a ticket number.

Please send me your ticket number here afterwards.

jjreturned

Nancy,
My ticket number is 22901334. Thank you.

Hi Hannah,

Sure please, you can email whenever it is necessary.

Thanks

Waseem

Thanks for the ticket number, @JJ90A. I passed your comments along, raised the priority of the ticket and a member of our team will be replying back to you the soonest possible.

And thanks, @IMExperts, I just sent you an email, so we'll continue there.

kllbrg

i hv the same issue & the steps above didnt solve my problem. please help 😞 @dropbox-staff

Hi @kllbrg, sorry to hear about that!

Do you face the same issue as the OP above? If so, can I then send you an email, in order for us to have a closer look into this?

Keep me posted!

kllbrg

thanks for the quick reply @Megan 🙏🏽

yupp, im facing totally the same issue as OP
please, contact me via email.

Hey @kllbrg, I just sent you an email, so we'll continue working on this there.

apiplein

我也是同样的问题解决不了

嘿@apiplein，感谢您在这里发帖！

您能分享一些额外的信息吗？

您是否面临OP提到的同样问题？您可以访问与您的 Dropbox 帐户关联的电子邮件地址吗？

任何关于这方面的额外知识都会帮助我帮助你。

让我了解更多信息，我们将从那里开始！

Hey @apiplein, thanks for posting here!

Would you be able to share some additional info, please?

Do you face the same issue as mentioned by the OP? Do you have access to the email address linked to your Dropbox account?

Any additional knowledge on this, will help me help you.

Let me know more, and we'll take it from there!

Reimu

一样的问题，解决不了，只要用Sign in with Apple注册的账号被删除，既无法将Sign in with Apple添加到现有账号，也无法再次用该Apple账号注册新Dropbox账号，联系了客服，但客服甚至一直无法理解发生了什么，无语。

本来想尝试下Dropbox的，结果发现连最基本的账户问题都解决不了，根本不敢付费。

很抱歉看到您遇到此问题，@Reimu。

如果您联系了我们的支持团队，能否请您提供沟通单号，以便我们查看？

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Sorry to see that you're having this issue, @Reimu.

If you reached out to our support team, can you please give us the ticket number for the communication, so we can take a look?

Reimu

你好，单号是Ticket #24194014