Unable to scan documents due to error

Question

I’m having trouble scanning documents and opening them. It is giving me a message saying that they can’t open.

Nancy · Answer

Can you let me know what’s the file extension of the file you’re previewing? Also, how are you downloading it to your computer afterwards?

Is this happening with any file you're scanning?

Please make sure to send me a screenshot of the error as well, to have a visual. You can click on the small camera icon above your message box to attach it in this thread.

rebeccaspennato · Answer

The message says “ No Preview Available” that I need to open it on my computer but when I do that it says the same thing. Also, it is after I have downloaded the document that if I go into opening it it then gives me message above.

Nancy · Answer

Hey @rebeccaspennato, welcome to the forum.

Can you upload a screenshot of the error you’re receiving exactly?

Do you see this right after you’ve saved your scanned file to your Dropbox account, and tapped on it to open it?

Let me know, and we’ll have a look together.