Child Item

Why are certain people listed as my Contacts?

gpete1977

Hello, Why would these 3 people be listed as Contacts for my Account? Also why does it show that they viewed my recently downloaded Tax Returns that I shared to my Tax Accountant?

Cameron [removed]
[removed]

Account Executive at [removed]

Tina [removed]
[removed]

Account Executive at [removed]

Summer [removed]
[removed]

Director of Sales at [removed]

Look forward to anyone's response.

Thank You

[personal info removed per the Dropbox Community Guidelines]

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Accepted answers

Walter

Hey @gpete1977, sorry to jump in here, but I just want to mention that these names are not real people or accounts whatsoever. They show up the first time you navigate to the DocSend page.

They act like placeholders of real people (as an example) if you were to use DocSend to send a doc of yours for collaboration via DocSend.

This is also why their email addresses aren't working.

I hope this helps clarify matters and please let us know if you have any follow up questions.

All comments

Hannah

Hey @gpete1977, thanks for reaching out to the Dropbox Community.

Are you referring to the manually added contacts in your account settings?

If so, you can clear them, by following the steps here.

As for why they viewed your downloaded Tax returns, would you mind giving us more info or a screenshot of where you saw that?

Just make sure not to include any personal info on the screenshot.

Thanks.

gpete1977

I received an Sample? email from Dropbox listing this person as a Contact that viewed my Tax Downloads. Also it shows him, and 2 others from Hanford Inc viewed the File. They are the only 3 people listed in my Dropbox Contacts and it shows all 3 viewed my Files. I did not put those people in my Contacts.

[removed]
. Dropbox Screenshot 2023-09-27 172349.png

Hannah

Thanks for the update, @gpete1977.

Did you, at any point, send these people documents to sign, maybe?

gpete1977

Not that I can recall. I also tried a little bit ago to email them at their emails listed and got this:

You

Wed 9/27/2023 4:37 PM

Dropbox files Viewed

Outlook Item



The original message was received at Wed, 27 Sep 2023 20:36:30 GMT
from m0324671.ppops.net [127.0.0.1]

   ----- The following addresses had permanent fatal errors -----
<[removed]>
    (reason: 550-5.1.1 The email account that you tried to reach does not exist. Please try)

   ----- Transcript of session follows -----
... while talking to aspmx.l.google.com.:
>>> DATA
<<< 550-5.1.1 The email account that you tried to reach does not exist. Please try
<<< 550-5.1.1 double-checking the recipient's email address for typos or
<<< 550-5.1.1 unnecessary spaces. Learn more at
<<< 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser [removed]>... User unknown
<<< 503 5.5.1 RCPT first. d14-20020a170902cece00b001bc674914b0si19004658plg.472 - gsmtp

gpete1977

Here is the email from Dropbox, but I do not understand why 3 people from the same company was listed in my Dropbox Contact were listed as having viewed my Uploads.

By the way. Thank you for helping me with this!

gpete1977

Megan

Hi @gpete1977, how exactly did you share your tax returns to your accountant?

Was it through a shared link, shared folder, or a different way? Feel free to clarify.

Also, what is the Dropbox plan you're using?

gpete1977

Good Morning Megan,

Thank you for helping me. Well the first time I tried to accept transfer my Tax Files to my Accountant she did not get them. So she resent a Link and it worked. I just have a free Account currently. Is there anyway that you can please look at my account to see where what happened?

The 3 People that were listed in my Dropbox Account, and that I included above, are no longer listed.

I really need to have this possibly investigated by someone as there was a ton of Sensitive info in my 3 previous Tax Returns.

Thank You so Much!

gpete1977

Those 3 people were listed on my Dropbox Docsend that I sent a Snapshot of above.

Walter

Hey @gpete1977, sorry to jump in here, but I just want to mention that these names are not real people or accounts whatsoever. They show up the first time you navigate to the DocSend page.

They act like placeholders of real people (as an example) if you were to use DocSend to send a doc of yours for collaboration via DocSend.

This is also why their email addresses aren't working.

I hope this helps clarify matters and please let us know if you have any follow up questions.

gpete1977

Hi Walter,

Thanks so much for jumping in. I kind of suspected that, until It showed that all 3 people viewed my File. That is rather alarming!

gpete1977

Not to be a Smart Alec, however I guess my Follow-up question is why show within your website that 3 Fake people have viewed my Files, thereby alarming a Novice like me?

Again, my sincere Thanks for everyone responding back to me until I seem to have gotten a valid response from Walter.

Hannah

We understand your concern, @gpete1977, so I'll make sure to pass your feedback along to our team.

If you have any other questions, please let us know.

Have a great day!