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Dropbox app menu is hidden

Hi all.

Am new here. I have just installed Dropbox on my Windows 10. When the box opens part of the top section is hidden at the top of the page!! I cannot see the full box menu or move it. Please help. Thanks,

This is the top of the screen.

Screenshot 2023-09-24 104802.jpg

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Mark

What version of Dropbox are you using @Sharkman ?

Sharkman

Hello Mark.

It must be the latest as I downloaded it today.
I cannot see the top toolbar to look for "about"

but the Icon on the windows bottom toolbar shows 183.4.7058.

Does that help?

Regards

Nancy

@Sharkman, have you tried reinstalling the Dropbox app on your computer, and the issue persists?

Sharkman

Hi Nancy

Yes I reinstalled the app twice with the same result.

regards

Megan

Hi @Sharkman, it'll sound trivial, but have you restarted your device at all?

Also, can you send me another full screenshot of how the top part of the menu is showing?

Sharkman

Hi Megan

Today I removed Dropbox, shut down and restarted pc, went to dropbox website and installed it again from scratch.

I still cannot see the menubar and now my files are not showing either.
See screen shot.

screen shot

Hope you can help.

Regards

Alex

Hannah

Would you mind trying a more advanced reinstall of the app, @Sharkman?

Let us know how it goes.

Sharkman

Hi Hannah,

I followed all the Advanced Reinstall instructions to the dot and still get the same problems! 😕

No Menu Bar and no files showing! 😟

This is driving me nuts.

Regards..

Jay

Hi @Sharkman, are you using more than one monitor on your machine? Do you have any custom DPI settings for your monitor?

Sharkman

Hi Jay

Looks like we have found the issue.

Due to my eyesight, the monitor is set at 125%. Drop box does not like that.

If I go down to 100% the dropbox menu appears, but i cannot use this screen format.

I tried moving the dropbox menu screen to the centre of the pc but it does not move.

Is there a solution to this issue please?

Thanks

Sharkman

Hi mark.

It's the latest version. Downloaded yesterday again.
183.4.7058.

Jay

Thanks for the info, could you try these steps to see if they help with the Dropbox desktop application?

Sharkman

Hi Jay.

Followed all steps but the change is very little. Still cannot see full menu.

Screenshot 2023-09-28 133059.jpg

😭

Nancy

Hi again, @Sharkman!

Can we log a ticket for you, and investigate this further? We can message you to this email address, if that's alright.

Sharkman

Yes please Nancy.

I would like to solve this issue..

Thanks

Alex.

Nancy

Hey Alex! Please check your email address, when possible, and reply back to my message there.

Thanks.

Sharkman

Hi Nancy.

Just answered your email.

thanks

Alex.