I'm a member of the family package. I keep receiving messages saying my Dropbox storage is almost full and need to upgrade. But our package has plenty spaces.
What does www.dropbox.com/account/plan show?
Hi Team
I've recently been added as a team member on a Family Plan.
However, I'm getting a message saying my Dropbox is full and I need to upgrade.
I know there is plenty of space available. Are you able to advise what settings the account holder needs to change in order for me to have access to the additional storage space?
Many thanks
Liz63
Hi @Liz63, let's jump right into this!
The first thing we would need to check is your account's plan page, and what it reports there. Can you check, and get back to me?
Keep me posted!
Hi Megan
Thanks for the follow up!
Upon checking the accounts page it says I'm on a basic plan. My boss (who owns the account) has added me to his Family Plan account. However, it hasn't updated the storage to allow me to upload documents. I can access Dropbox, I just can't upload anything due to lack of storage.
Are you able to advise what settings he needs to change to enable storage for me?
Many thanks.
Hi @Liz63, thanks for the info!
Keep in mind that if your plan page mentions the Basic plan, then you're not using or being part of the Family plan.
Is it possible that you have two accounts? Did your boss invite the correct one to join his Family plan?
Thanks Megan!
When I started with this company, they invited me into the Family Plan under a different email address of mine (of which I had a personal Dropbox account). Due to circumstances, I had to change from that email address to another email address.
They invited me to their Family Plan with the new email address. I can access the folders in the Family Plan but now receiving the error message about being out of storage. Could it be that my old address is still in the Dropbox settings that is causing the confusion?
Hey @Liz63, sorry to jump in here, but have you tried logging into your other account and see if that's the account that's indeed on the family plan?
Also, how are you accessing the folders in the family account exactly?
Thanks Walter!
I'm not receiving a confirmation email to my older email address, hence the upgrade to the new email address (for which I do not have a Dropbox account).
Cheers Liz63
Hey @Liz63, sorry to jump in here, but I think I need a couple of clarifications.
Which confirmation email are you referring to?
And do you mean that the family manager invited you to the Family plan using an email address that's not currently connected to a Dropbox account?
Hi Hannah
Yes the Family Manager has invited me to join Dropbox using an email not connected to any other Dropbox. But Dropbox is saying I'm out of space. Are you able to assist in rectifying the issue?
Hey Liz, happy Monday!
If the family manager has invited you to the Family plan, using a specific email address, you'll need to either create a Dropbox account under that address, if it doesn't already exist, or make sure you're signing in to the correct account, that's using that address.
If you're currently signed in to an account that shows as a Basic free one, then you'll need to sign out of it and then sign in to the one that is actually invited to the Family.
I hope that makes sense!
Thanks Hannah.
I've just logged into Dropbox using a specific email address that I provided to my manager so he can link me into his plan. I'm still getting the same message to upgrade for more space.
Is there another setting he needs to tick off in the set up to ensure I have space available to me?
Thanks
@Liz63 wrote: I've just logged into Dropbox using a specific email address that I provided to my manager so he can link me into his plan. I'm still getting the same message to upgrade for more space.
Are you sure you were invited to join the family plan, and not just invited to a shared folder? The latter wouldn't increase the space in your account. It would only allow you to access the content in the folder, if you have enough space to join the folder.
@Rich I can see all the family members in the group. Is it just a simple 'add a new person to the Family Plan'? Or are there other settings they need to check off?
@Liz63 wrote: Is it just a simple 'add a new person to the Family Plan'? Or are there other settings they need to check off?
Is it just a simple 'add a new person to the Family Plan'? Or are there other settings they need to check off?
They enter your email address and click Send Invite. That's it.
I can see all the family members in the group.
Can you provide a screenshot of that page? Please mask any names or personal information. Also, please provide a screenshot of your Plan page.
