My 50 person organization is all experiencing Dropbox not loading on the web platform
Hey everyone, thanks for posting here!
I'd suggest that you contact our Support team directly about this, in order for them to have a closer look and investigate what might be causing this.
If you have any trouble doing that, don't worry I can definitely help with that, just let me know.
However, if you manage to contact our Team about this, just give me a heads up and share the ticket number here, in order for me to locate it on our system.
Keep me posted, and we'll take it from there!
Hi @Emery S, welcome to our Community!
Have you tried a different browser, or refreshed your current one? Do you get a specific error when trying to access our website?
I've had people log in/out and switch browsers it started working again for a little while but just stopped again. Company wide
I'm having the same issue, following this thread
At the moment our status page informs that all platforms are operational, however we did have a small hiccup earlier.
Could you send me a couple of screenshots of the error/page you get when you're trying to log into your browser?
Folders are all grayed out and account links don't work on rollover. Error message reads
"Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check our Status Page to see if there is a known incident, our Help center and forums for help, or head back home."
Any ideas what the deal is? Using Firefox on MacOS.
Hi @error-help, thanks for posting this here.
Can you send me a full screenshot of what appears on your end?
Have you also tried an incognito window on your web browser, and you see the same thing?
Keep me posted.
Yes, same in incognito, and after deleting cookies and re-login.
The page elements begin loading but then it immediately defaults to the error message, and the folder URLs populate the address bar when clicking on them but then revert to the Home URL.
Was quick enough to access account settings by clicking the Account icon as it loaded before defaulting to the error message, but no change in the Home view.
Hi @error-help, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
None of the above.
Everything was functional as recently as Friday.
Hi @error-help, just to rule everything out, would it be possible for you to also try a different browser altogether?
No other browser option for this machine, but full access to files with DuckDuckGo on an Android tablet.
Menu links at top left are working except for All files. I can see my image files on the Photos page, and Shared page also loads correctly. Account links at top right function in these pages too. I can view individual files listed on these pages, but any attempt to view folders via these pages or via the Folders list at left however still brings up the error message.
Sorry to jump in here as well, @error-help.
If it's possible, please do install a different browser on this computer and let us know if there's any difference; it would be super helpful.
I'm experiencing this same issue, Hannah.
Nancy, I'm having the same issue. Please help!
I have this same error too. Tried Chrome, Firefox, Safari, tried removing proxies, incognito, signing out and signing in. I also cannot generate links from my app either, and it's not syncing. The status page states no known issues, but it seems to be an issue with Dropbox itself.
I am having the exact same issue. All was well earlier today, but now I can't access any of my files across different teams.
I started having the same problem a few hours ago as well.
I connected my laptop to dropbox as well today. But I don't see how that's related.
The issue exists on my main desktop computer. On both chrome and edge browsers. And on my laptop.
Same error here. Opera on Windows 10.
Tried clearing cookies and logging in again to no avail.
I am having the same issue as well.
Having the same issue. Just started a few minutes ago. Don't you love how they start blaming the user's computer right away? Dropbox would never be the problem.
And now it's back. And Dropbox will never let us know what went wrong.
Hey, tech issues happen. At least they jumped on to fix it when they saw that it was impacting more than one user. Happy Thanksgiving!
Not resolved here yet.
Thanks everyone for jumping in and letting them know it's not just me.
Hi @error-help, if you're still experiencing this issue, have you already been in contact with the support team regarding this matter?
Error Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help, or head back to home.
Hello! I'm trying to log into my dropbox account this morning, but the blue square keeps spinning, then says an 'error' code. Any ideas what's going on? I've tried several times.
Our business account is experiencing these error messages using Windows Edge and Chrome browsers for about 100 minutes or so ...
Hey guys, thank you all for chiming in!
We're undergoing maintenance today starting at 5:00 PM (Pacific), which might be the cause that's preventing you from accessing our site.
Hold tight, and that should be over real soon. You can also check more about this on our status page.
If there's anything else that I can do to help, please let me know!
