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Changing default account

I initially setup dropbox through yahoo, then accidentally set up a gmail account on a new iMac computer. The dropbox App won't get rid of the Gmail account. I can't change the default Email back to Yahoo, and it's not letting me delete the dropbox app to start over. Can anyone help?

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joshld12

Thank you guys for your responsiveness but I was finally able to delete the Gmail account, which made the Yahoo account the default. The issue is now resolved.

All comments

Walter

Hi there @joshld12, thanks for using Dropbox and welcome to the Community!

To log into the yahoo account on your desktop app, you'll need to sign out from the gmail one from the app's preferences under the Account tab.

Let me know if you have any other questions.

joshld12

Thanks Walter, I already know how to do that, but I need the yahoo account to be the default. I either need to delete the gmail account or delete the dropbox app completely. Neither one is working.

Hannah

Not sure I understand what you mean, @joshld12.

Were you able to sign out of the Gmail account on the Dropbox app and sign in with the Yahoo one?

This should unlink the computer from the Gmail account and link it to the Yahoo one, so you can access the Yahoo account's files from the particular device.

Are you seeing something different on your end?

joshld12

Yes, I can switch the accounts just fine. But everytime I click on the desktop dropbox app, it reverts to the gmail account that I'm not using. I can't get rid of the gmail account. I can't change the default account. And I can't uninstall dropbox to start over. When I try to install a new dropbox app from the yahoo account, it won't let me, because I already have dropbox installed.

Hannah

Hmm, that's strange.

The Dropbox folder of the old account would still be there, if you didn't delete it, but what do you mean by 'it reverts to the gmail account'?

If you click on the Dropbox icon and then on the folder icon next to your initials/profile pic, where does that take you? To the yahoo folder?

joshld12

When I click on the desktop icon, it opens the gmail account, which has nothing in it. So then I go to the dropbox icon and click "view on dropbox.com", which takes me to the Gmail account, which also has nothing in it. Then I click signout. Then I can mannually enter my yahoo Email and password, and access the web dropbox version of my dropbox account. But the desktop app doesn't work, and as soon as I close it, it will revert to the gmail account again, and I have to do that process every time. I cannot delete the app from my desktop and start over, and I can't get it to ignore that gmail account and just use my yahoo account. If I could just delete the app and start over I could fix it. But it won't let me throw it in the trash.

Jay

HI @joshld12, could you clarify exactly what is happening when you try to sign out of the Gmail account in the Dropbox desktop application preferences?

Are you able to open the preferences from the menu bar Dropbox icon?

joshld12

Thank you guys for your responsiveness but I was finally able to delete the Gmail account, which made the Yahoo account the default. The issue is now resolved.

Hannah

I'm happy to hear that, Josh!

If you need anything else, please let us know.

Have a great day!

ellepi

Hello everyone, I am seeking help with the following problem:

I have two basic accounts associated with my Dropbox, and I had initially connected the desktop app to account 1. Meanwhile, I was accessing the other account (account 2) solely online. However, I recently encountered an unexpected situation where the desktop app has somehow switched its connection to account 2.

I would like to revert to the previous configuration, utilizing the desktop app for account 1 but I cannot figure out how to di it.

Any suggestion?

Hannah

Hey @ellepi, thanks for reaching out to the Dropbox Community.

If you'd like to connect to a different account on the Dropbox desktop app, you'll first need to sign out of the current account and then sign in with the credentials of the preferred one.

I hope this helps!

ellepi

Thanks @Hannah, I selected logout from the menu app icon, and after that the icon disappeared, while the app is still connected to account2

Hannah

The app should prompt you to sign in again, after signing out.

Can you search for the Dropbox app in your programs/apps, relaunch it and let me know what you see?

ellepi

I was able to solve the problem by rebooting the computer (which allowed me to see dropbox in the menu bar again) and following your instructions. Thanks a lot!