Question to the Dropbox Support team: I've earned my 7 GB of storage in my basic plan through recommendations. Why are you minimizing it now to 2GB? Thank you in advance for answering.
Hey there, @agnesagnes, I hope you're doing well today!
If I understand things right, it seems you've earned some additional space by using our referral system, and now you have some issues with the space in your account.
Feel free to correct me if this isn't the case. Keep in mind, that we wouldn't be taking away your referrals in any case.
Can you let me know more as to what your plan page reports? Do you see your existing referrals when you scroll all the way to the end?
www.dropbox.com/referral_status will help as well.
Let me know more, and we'll take it from there!
www.dropbox.com/referral_status and www.dropbox.com/account/plan will help 🙂
Its all online:
www.dropbox.com/referral_status
www.dropbox.com/account/plan
@xiix wrote:Also the person I sent link referral to has literally joined it through my referral and we haven't received free extra storage. How do we go about resolving this? He even downloaded the app..no such thing as confirming email. So confused
Did they install the Dropbox application on a unique computer? Mobile devices do not count. Refer to the following help article for information on how to verify an email account.
@xiix wrote:When my mum joined through my referral not long ago, it worked through her phone and that wasn't an issue. Downloaded onto her phone. Nothing to do with downloading to a laptop.
I don't know how that could be as it clearly states "desktop app" on the documentation, and it has always required an install on a unique computer.
@xiix wrote:Well it's deceiving, as the other person joined through my referral on their own phone too but this time it hasn't worked.
Which it shouldnt do - because it isn't supposed to as per terms.
Personally you are probably better off just keeping quiet about it working previously so that said space isn't revoked as it shouldn't have been issued.
@xiix wrote:There have been other people who have also not had their extra space too..some fortunately have probably had their issues resolved..but I'm not getting anything resolved by someone telling me to keep quiet.
Because it isnt eligible by installing on a mobile device. As has been said - that's in the terms.
