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Access Issues- Help

I need assistance in resolving why I have lost access to all of my projects and why the site made it seem as if I needed to re-register when I attempted to enter as if I had no account. Additionally, when I use the link provided in the original email invite, I receive the following error message: "The signup link has already been used". None of this makes sense.

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Hannah

Hey @LauraHM, just to give some additional info here, what you described in your original message, about not being able to sign in to your account, leads me to believe that you were invited and removed from a Dropbox Business team.

Perhaps the several entities who have invited you to their folders were all just simple shared folders, but one of the invites was an invite to join a Dropbox Business team instead.

What exactly do you see, when you try to sign in to your account?

A screenshot, with your personal info hidden, would be very helpful.

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Rich

@LauraHM wrote:
... the site made it seem as if I needed to re-register ... Additionally, when I use the link provided in the original email invite, I receive the following error message: "The signup link has already been used".

Were you invited to and later removed from someone's Business team account?

LauraHM

Yes, I was invited, and I understand it would make sense that if I lost access, it would be due to being removed; however, I had around 5 projects in my queue and lost access to all simultaneously-- that leads me to believe it is unlikely that all 5 business entities all removed me at the same time, and that something else is at play here.

Mark

@LauraHM wrote:
Yes, I was invited, and I understand it would make sense that if I lost access, it would be due to being removed; however, I had around 5 projects in my queue and lost access to all simultaneously-- that leads me to believe it is unlikely that all 5 business entities all removed me at the same time, and that something else is at play here.

It isnt possible to be in 5 business accounts at once - in the way that @Rich is talking about anyway. I'm almost certain you are on about Shared Folders which are separate.

You need to talk to whoever was the business owner/admin and ask them to restore your account and then REMOVE you from the Team, not delete. You need to do this quickly as after a few days all data will be removed.

LauraHM

Perhaps we're not using the same terminology, but what I can share is that I support various entities who invite me to their existing folders. They are separate and distinct, and unrelated projects managed by different 'teams' not within my company, and not within the same external company. Therefore, it does not make sense that all of them would have individually removed me from accessing their folders simultaneously. This is what leads me to believe it was an account or Dropbox issue. I have sent requests to each group separately to 're-grant' my access, but I'm concerned this could happen again in the future.

Hannah

Perhaps the several entities who have invited you to their folders were all just simple shared folders, but one of the invites was an invite to join a Dropbox Business team instead.

What exactly do you see, when you try to sign in to your account?

A screenshot, with your personal info hidden, would be very helpful.

LauraHM

I don't feel comfortable sharing a screenshot on a community platform due to the nature of my work. Thank you for the suggestions, at this time I have just went back to each client and requested access again. Not optimal but the fastest solution considering the urgency of my work.