I have a video that will only play the sound can anyone help me please.
Does the video play normally when you download the file to your computer from the Dropbox site?
On the phone, could you try marking the file as offline first, and then try to play it?
Hi @Webby057, thanks for bringing this to our attention.
Are you experiencing this on the Dropbox site, the mobile app, or when viewing the file on your computer?
Which device and OS are you running?
This will help me to assist further!
Sorry to jump in here, @Webby057.
Can you clear the Dropbox app's cache on your phone, to see if that helps?
Hehe, no worries! Are you on an iOS or an Android device?
No worries, glad to have helped out. Enjoy the rest of your week!
Hey @Webby057, can you please describe the steps you're following, so we can make sure we're not missing anything?
I have also had this issue in recent times. This is on an iMac desktop;. If I download, they play fine, but cannot watch in dropbox. I use this a lot for work and it is very frustrating, Things that have been there since before this started are fine but the issue is with new uploads. It also applies to things I have uploaded myself, not just from other sources.
Hi @Crispy59, could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
