Hello,
I am having issues opening up a PPT on the web through the Dropbox browser app. A new screen will upload but it will be completely blank- no error messages either.
Welcome to the Community, @amandajv!
Is it safe to assume that this issue occurs on various web browsers? If you haven’t checked, please open another browser on your computer and/or an incognito window, and let me know if you see the same thing.
Also, is this something that you’re experiencing with all Power Point files on your Dropbox account, or just this one?
Keep me updated.
I've tried in all browsers, and it happens with every Powerpoint file.
Alright; in case you have other Microsoft files, like Word/Excel, can you please check those too, and let me know if they also show a blank page?
What option do you click on on your web account right before this page appears?
Finally, are these files shared with you or are they personal files you’ve created/uploaded to your Dropbox account?
The Excel and Word for the Web are working.
I click on the document link directly from the Dropbox folder (which shows the preview) then I click "Open in" then "Powerpoint for the Web".
They are files that I have uploaded and/or been shared with me.
Perfect, thanks for clarifying that!
What I’d like you to try, as the next step, is to open your browser, clear its cache and check for any pending updates.
Also, please restore your browser to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.
Let me know if that seems to help at all.
I have done all three things and it is still not working.
Is there a contact number to your customer service team? I have tried emailing but I have not got a response.
Thanks,
Amanda
Thanks for trying all these steps, Amanda!
If you have any ticket numbers after attempting to reach out to our support team, can you please pass them on to me? I'd like to check this further.
The ticket number is: #22456285
I would like to get this rectified as soon as possible as it's affecting my efficiency at work.
Thanks
Hi @amandajv, I just responded back to your ticket number, I'll see you there!
Hi Megan.
Hoping to piggyback on this post with the hope you have found a solution.
We have multiple people experiencing this exact issue as well. We have reproduced this on a number of Macs running macOS Big Sur through macOS Ventura (13.5). Most recently on a brand new MacBook Pro — we installed Google Chrome only and tested the issue immediately and reproduced the issue. We have also tried multiple versions of Google Chrome 112.x.xxxx.xxx through Google Chrome 115.0.5790.170. Apple Intel & Apple Silicon. Everything is reproducing. No browser extensions/add-ons installed. Default, out of the box, Google Chrome settings. Further we added [*.]dropbox.com to Allow Cookies and Site Data in Google Chrome - no change.
I also have a ticket on this issue, but the agent has yet to take on a wiliness to replicate the issue himself. If you have some new information on this issue, please share.
Hi @ryan_cs,
Let's get the ticket number so we can see what's going wrong there.
Thanks in advance!
It seems to be working now! Just came back to life 10 minutes ago. Must have been a Dropbox error.
That's great to hear, @amandajv!
If you come across this issue again, please let us know.
I hope you have a great day!
Hi Calvin (@calvindbx)
Much like Amanda (@amandajv) my issue miraculously resolved on Thursday as well. No changes were made to any of the devices at our location or any of our client locations. Same version of Google Chrome as before, so assume maybe Dropbox team resolved something.
Ryan
If you are still wanting to link/connect similar ticket reports. My ticket was Ticket #22489114
