Sync stopped after I exceeded storage, won't re-start

Question

I started getting messages that I had exceeded the free 2GB storage on my Account.  As a result, sync with my desktop folder stopped happening.  Today I went into my Dropbox account and cleaned out old, unnecessary files and folders and I am now below 1GB of storage.  But sync has not restarted.  Has anyone else experienced this, and is there a way to get sync to restart?

Thanks in advance.

Megan · Answer

Hi @User 1556073, I'm glad everything is back on track!

Have a lovely weekend ahead,enjoy!

User 1556073 · Answer

After some time, it seems like the sync started working without my logging out of and back into the Dropbox app.  In any case, the sync is now working.  It's possible I did something to log out of the app, but for others with this problem, it may also just be a matter of time before it starts working again.  For me it took about a day.

So I don't know for sure what the solution is, either closing/signing out of the app and reopening OR just giving it time.

Thanks in any case!

Megan · Answer

Hi @User 1556073, you mentioned your Dropbox folder, therefore it seems like you're using the app.

Just make sure you don't delete your folder, cause that would result in your content being removed from the account as well.

The best thing you can do for now is sign out of the app, and then back in. Let us know if this works out for you!