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Cannot add a new device to my account

I have deleted all devices but two on my Dropbox account and am now trying to add a new tablet. I can access the account from my existing laptop and phone, but whenever I try from the new tablet, it complains, "Sign-in failed. Incorrect email or password."

How can I get the tablet added to my linked devices? This is a basic account.

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T-horn

Yes, I deleted the app, downloaded and reinstalled. Same result when signing in: "Incorrect email or password."

Just now, finally found my mistake in the login info: used an Apostrophe instead of a Grave Accent -- I didn't realize they were different!

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Mark

Are only two devices showing at www.dropbox.com/account/security ?

T-horn

Yes, only two devices. That's why I'm so puzzled. Three old ones were deleted about a week ago, and only two remain. I can log onto Dropbox from them, but cannot add the new tablet using the same email and password.

Hannah

Hey @T-horn, have you tried uninstalling and reinstalling the Dropbox app, to see if that helps?

T-horn

Yes, I deleted the app, downloaded and reinstalled. Same result when signing in: "Incorrect email or password."

Just now, finally found my mistake in the login info: used an Apostrophe instead of a Grave Accent -- I didn't realize they were different!