'Can not upload the file' error when attaching from Dropbox to Gmail on Android

It is very difficult to make a Screenshot from the message, since it only appears 2 seconds and then disappears. But i will try.

The attachment ( a photo in jpg format) sometimes appear for a second and then disappear, before the message appears

The email is then automatically put in the outbox and after a while it is automatically put in concepts, without attachment.

I tried several other files from the same dropbox, with the same result, also other formats, txt, doc, instead of jpg, without succes.

Attachments from other cloud services, like Mega or google drive are possible.

Screenshot of the message in Dutch.

Megan

Hi @erlend w., do you have the Gmail add-on for Dropbox on your email?

If not, can you try installing it as mentioned here, and trying to attach your file that way?

This addon is installed. Makes no difference.

For your information: if I start in dropbox, select a file and share this with Gmail, it works.

When I start from Gmail and try to add a file from dropbox, the attachment is refused.

Hannah

Sorry to jump in here, @erlend w., but does this happen with any file? Regardless of the size or file type?

Have you uninstalled and reinstalled the Gmail app at all, to see if that helps?

Hey!

Indeed, it happens with all the files from dropbox, regardless format and size.

Gmail and Dropbox apps have been re-installed.

Sorry to say, but thanks for your ideas

Hi! Sorry to jump in but I started having the same issu yesterday. Did you find any solution?
I can attach files from other drives and local phone storage, I can share a file from the dropbox app directly choosing gmail after, I cannot write a new email on Gmail app and attach a file from dropbox. It disappears and an erros message shows up.

Ecles

Isso está acontecendo comigo também, quando uso o smartphone e tento anexar arquivos de qualquer pasta do meu dropbox ao enviar um email (gmail), aparece a mesma mensagem dizendo que não foi possível anexar os arquivos. Testei tanto para arquivos em PDF e em DOC do "word" também. Porém, usando o notebook, eu consegui enviar os mesmos arquivos. E o meu smartphone está anexando imagens salvas no próprio aparelho, razão pela qual percebi se tratar de um problema de conectividade entre o dropbox e o smartphone, talvez pela versão do android como a pessoa relatou acima.

This is happening to me too, when I use the smartphone and try to attach files from any folder in my dropbox when sending an email (gmail), the same message appears saying that it was not possible to attach the files. I tested both PDF and DOC files from "word" as well. However, using the notebook, I was able to send the same files. And my smartphone is attaching images saved on the device itself, which is why I realized that it was a connectivity problem between dropbox and the smartphone, perhaps due to the android version as the person reported above.

1709549

Please help me

Nancy

Hey everyone!

Can you all clarify what's the current OS of your mobile devices, as well as the app version of your Dropbox app there?

Have you also tried to attach Dropbox files to your Gmail via a computer as well, and the same issue occurs?

Ecles

Versão do dropbox: 336.2.2
Versão do android do smartphone: 13.

Como escrevi no comentário inicial, só ocorreu o problema no smartphone. Pelo computador consegui anexar os arquivos antes de enviar o email.

Hi Nancy!

It works perfectly on my laptop and even with the browser on my phone. It's some problem between Dropbox app and Gmail app but only one way.

If I enter the Dropbox app and share a file using Gmail, there is no problem. Basically I can not write or reply an e-mail and attach a file from Dropbox, but I can from my phone storage, google drive, Box drive, etc...

Android 13 (ONE UI 5.1) Galaxy A53 5G

VickiBurbank

Suddenly I cannot attached Dropbox files to my emails. I create the email from Gmail, click the paperclips and choose my file from dropbox. It seems to attach and then disappears and says "Couldn't attach file". Same thing happen from my android phone or my desktop computer. I can share the file from within Dropbox to gmail however

c4l1n

Same thing happens to me now. Any updates on the possible solution?

Hannah

Hey @VickiBurbank and @c4l1n, sorry to see you're having this issue.

Have you tried uninstalling and reinstalling both the Gmail and Dropbox apps, to see if that helps?

Keep me posted.

c4l1n

I did that. But in no avail.

Nancy

Hey @c4l1n! Are you also having this issue with the Dropbox app on your mobile device?

Does the feature/integration seem to work on your computer?

c4l1n

I have this issue only on android app on mobile phone.

I have the same problem, and a lot of other people and Dropbox knows that. They should wix this problem immediately

Still having this problem. Is there anybody there who can help us?
Dropbox??

Complete silence!! No solution in sight from dropbox??

Nothing. I've been exchanging mails with suport, but so far just basic questions concerning everything we have already tried.

They gave same answers to me as well. I hope they will show up with some answers?
Dropbox??

VickiBurbank

I'm not very techie so don't know the OS on my phone or the dropbox app version. I have tried attaching files from my laptop and they will only allow me to attached a link, versus attaching the file. I don't know if both of these changes happened at the same time or not but might get that is that case.

Anything?

Got this answer:

Richard, Jul 24, 2023, 3:56 AM PDT:

Hi Rita!

Thank you for the confirmation! Just to inform you that the issue appears to be exclusive to Android Devices, However, because the Outlook app is working, I suspect this might be a Google issue rather than Dropbox, however, I am more than happy to bring this to the attention of Android Developers and seek clarification on the issue if that is something you wish to proceed with?

Best
Richard
The Dropbox Team