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Desktop app download failure

Hi,

I just received a new iMac with Ventura 13.4. I transfered my MacBookAir (Catalina 10.15.7). When I try to launch the DropBox app, it does not work. So, I tried to download it again from https://www.dropbox.com/downloading?plat=mac&type=full, but the download failed several times. So, now I have a new computer, but no files to access.

Can anybody help me?

Thank you

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Dianne Patterson

So, I tried the link the other user supplied: Dropbox 176.4.5108.dmg and it installed correctly on Ventura 13.4!

Previously I had downloaded Dropbox 168.4.4802.arm64.dmg (fail) and DropboxInstaller.dmg (fail).

Yay!

All comments

Здравко

Hm... strange. It seems to work.

Have you tried download using direct link to the same package?

Add:

@Gio wrote:

...

I just received a new iMac ...

Most new Apple machines use ARM arch at present! You're trying download Intel compatible package - are you certain it's correct? (in spite that shouldn't affect the downloading itself if the download is the issue)

Jame8345

I think it might be due to Dropbox not syncing Windows 10. You can try excluding Dropbox from data enforcement prevention. Unlink and then re-link your PC/Laptop to Dropbox. Or you can delete to download again. Hope it works. donkey kong

Dianne Patterson

I downloaded and installed the dropbox app on a new apple studio M2 with Ventura. It seemed fine (I think that was Ventura 13.1 or 13.2?), but the next day was unable to connect to dropbox on the web. I had updated to 13.4.
I tried reinstalling several times (and yes, I made sure I had the ARM version). I tried the installer and I tried the direct download of the ARM binary.

In both cases the dropbox app fails to install correctly and suggests I visit the help page. I have not seen this happen on Monterey and intel. The dropbox app is nonfunctional.

Dianne Patterson

So, I tried the link the other user supplied: Dropbox 176.4.5108.dmg and it installed correctly on Ventura 13.4!

Previously I had downloaded Dropbox 168.4.4802.arm64.dmg (fail) and DropboxInstaller.dmg (fail).

Yay!