Unable to upload files of any size/type on any browser

Question

A folder link was shared with me. I can see the upload options but I receive an error immediately after attempting to upload a document. It says "There was an error uploading a file." If I click "Retry", it says "In queue..." and never uploads. I've tried uploading spreadsheets, PDFs, picture files (.png). I'm using Chrome and tried using Edge. No luck.

In fact, I cannot upload a screenshot of the errors to this message. It seems I'm unable to upload anything to this website.

Megan · Answer

Hey @CJ16, out of curiosity: if you try to upload content in your account, outside of the shared folder, do you notice the same error?

If you have the desktop app installed on your device, can you also try uploading the content from there? One more thing for you to check, is to make sure that there's enough space in your account, in order to host the files.

CJ16 · Answer

I have edit access to this folder. I cleared my browser's cache and was unable to upload yesterday. I received the same errors. A red banner reads, "There was an error uploading a file." Under the file name, it says "Upload Failed. Please Try Again".

I cannot send the screenshot using the camera icon above this box. The error is in a red banner and reads, "Uploading Screenshot 2023-06-19 095043.png resulting in an error. Try uploading your file again."

Walter · Answer

Hey @CJ16, sorry to hear you're having issues with this.

If you've ensured that you have edit access to this folder, could you clear your browser's cache or use an incognito window to try the upload again and let me know how it goes?

If you still get an error, please send us a screenshot using the camera icon (insert photos option) from your reply's box.

Thanks!