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error message after installation of the Dropbox desktop app

Peter66

After the installation on my new mac I get an error message.

Schermafbeelding 2023-04-21 om 13.11.27.png

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RexVex

Okay, so I figured it out and found a work around. Once I downloaded Dropbox to my Mac I would select it and continually gave me an error message (which is posted above). I uninstalled and reinstalled multiple times and continued to have this issue. It wouldn't let me select anything once the error presented its self. So the work around was once it attempted to load I would click on the Dropbox symbol in menu bar and before it gave me an error I would select the preferences. It appeared that an old Dropbox account was still logged in. Therefore, I logged out and from there it allowed me to input my Dropbox details and connect my Mac to the Dropbox app. I am not sure what cause this issue but maybe the team can offer some insight. All I know is I found away around the error message and got the Dropbox app to work. Hope this helps others in the future.

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Nancy

Welcome aboard the Community, @Peter66!

Can you let me know if you were able to sign in to your Dropbox app on your new Mac device or if this error message appeared straight away, before you were able to do so?

Also, what’s the OS version of the computer you’re using?

Keep me updated.

Peter66

hi Nancy,

I get the login notification.
And my version on my Mac is 13.3.1 (22E261)

Peter66

I get the error message before I can log in

Nancy

Thanks for clarifying that!

What I’d like you to do, in this case, is to quit the Dropbox desktop app and then, relaunch it on your computer.

Does that seem to make any difference?

Peter66

No, unfortunately, I have also completely uninstalled and reinstalled the program software, unfortunately without result.

Jay

Hi @Peter66, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Peter66

the problem is in transferring from my old mac. started again with success.

Hannah

Sorry to jump in here, @Peter66.

So is your issue resolved now or do you still need assistance?

RexVex

So I am having the exact same issue. Can anyone help here?

I've installed, uninstalled, restarted with no success. It just keeps giving me the same error.

Screenshot 2023-05-18 at 7.28.02 AM.png

Screenshot 2023-05-18 at 7.27.50 AM.png

Hannah

Sorry to see you're having this issue, @RexVex.

Is your second screenshot showing the entire error log? If not, can you please send us another screenshot showing the entire log, so we can check it out?

RexVex

bn.BUILD_KEY: Dropbox

bn.VERSION: 173.4.6706

bn.constants.WINDOWS_SHELL_EXT_VERSION: 61

bn.is_frozen: True

machine_id: 6e8fbcf7-6dcb-5737-b790-65190507208b

pid: 1386

ppid: 1

uid: 502

user_info: pwd.struct_passwd(pw_name='worktait', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Work Tait', pw_dir='/Users/worktait', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='worktait', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Work Tait', pw_dir='/Users/worktait', pw_shell='/bin/zsh')

euid: 502

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'worktait'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'worktait'])

DYLD_LIBRARY_PATH: None

cwd: '/'

real_path='/'

mode=0o40755 uid=0 gid=0

parent mode=0o40755 uid=0 gid=0

HOME: '/Users/worktait'

appdata: '/Users/worktait/.dropbox/instance1'

real_path='/Users/worktait/.dropbox/instance1'

mode=0o40700 uid=502 gid=20

parent mode=0o40755 uid=502 gid=20

dropbox_path: '/Users/worktait/Library/CloudStorage/Dropbox'

real_path='/Users/worktait/Library/CloudStorage/Dropbox'

not found

parent mode=0o40755 uid=502 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

mode=0o100755 uid=502 gid=20

parent mode=0o40755 uid=502 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

not found

parent not found

tempdir: '/var/folders/jq/x86_4tk10fn10m962ylgt65h0000gp/T'

real_path='/private/var/folders/jq/x86_4tk10fn10m962ylgt65h0000gp/T'

mode=0o40700 uid=502 gid=20

parent mode=0o40755 uid=502 gid=20

Traceback (most recent call last):

File "desktop/dropbox/client/main.py", line 5253, in _setup_root_for_account

File "desktop/dropbox/sync_root/helpers.py", line 511, in get_root_for_account

File "desktop/dropbox/foundation/futures/basic.py", line 857, in result

File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 121, in set_result_or_convert_exception

dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/a1738e03-dc81-411b-ba92-21b4504dbd1c’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/a1738e03-dc81-411b-ba92-21b4504dbd1c’.}

Hannah

Thanks for that, @RexVex.

If you've restarted the Dropbox app and the issue is still not resolved, can we reach out to you via email, in order to investigate further?

RexVex

Yes feel free to reach out via email. The real issue is that I just installed and I can't even access dropbox to do anything in the settings. I just keeps giving me this error even after I restart my computer, uninstall, reinstall the dropbox software.

Megan

Hey @RexVex, I just sent you an email, I'll see you there!

RexVex

Got your email & responded. let me know if you go it. Thank you, Megan.

Megan

Hey @RexVex, got it, and responding back to you!

RexVex

beatriz5

I had the same problem and it worked, thank you so much