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Make Available Offline Not Working on Mobile App

I keep Offline Versions of several files on my IPhone and IPad.

Recently, many of them disappeared and when I go to “Make Available Offline”, the toggle swipes itself back to OFF within a couple of seconds (almost like it’s not accepting the command)

The file itself opens, but I am unable to download it for offline use on both my IPad and my IPhone.

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Accepted answers

skadri

Hey Jay,

I am on a Dropbox Basic Plan (3 devices).

Another note to add is the Make Available feature wasn’t working in just one folder whose name is changed recently.

However, I went back to the main page in Dropbox and once the folder “updated” there, the Make Available Offline feature is working fine!

All comments

Jay

Hi @skadri, thanks for bringing this to our attention.

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

This will remove your current offline files, so you'd need to re-enable them again afterwards.

Keep me updated with any progress!

skadri

Hannah

Thanks for the update, @skadri.

Can you open the Dropbox app, tap on "account", then on the gear icon, then on "clear cache" and then restart the app, to see if that helps?

skadri

Hannah I tried that and it didn’t work.

However, as mentioned above, just letting the folder “reupload” after the name change fixed the problem.

Hannah

Sounds good, @skadri!

I'm happy to see that the issue was resolved and if you need anything else, make sure to let us know.

Have a great weekend!