Is any other alpha testers for Dropbox Invoice (invoice.dropbox.com) unable to access their account? I checked on the client end and clients can't pay their invoices, and I can't access my account.
Hello Everyone,
Dropbox Invoice is being turned on in a phased manner. Our most engaged users should have regained access. The unscheduled maintenance was to fix a security vulnerability that we identified as part of an internal audit process. No data was compromised and all your information is fully safe and secure. All existing users should have access in 2-3 weeks.
New user access is closed for now. Contact support-invoice@dropbox.com for questions or issues. Thank you for your patience and understanding.
This will be the last update on this thread. Have a great weekend.
Warmly,
Ajay
Hi @zacd, thanks for bringing this to our attention.
What is the exact error you're getting?
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
This will help me to assist further!
I try to go to Dropbox Invoice (invoice.dropbox.com), which then prompts me to sign up for early access. I already did sign up for early access.
I will say others are also having this issue, and including a link to that here: https://dropbox-invoice.canny.io/feedback/p/unable-to-access
Dear Sir/Madam,
I am writing to bring to your attention an issue that I am facing with regards to a Dropbox invoice.
Unfortunately, I have encountered some problems with the invoice that I received, and I would greatly appreciate your assistance in resolving this matter. The issue I am facing is not accessing dropbox invoice alpha .
I am hoping that we can work together to rectify this issue as soon as possible, as I am keen to settle my account with Dropbox in a timely manner.
Thank you for your time and attention to this matter.
Sincerely,
Zack
Dear Jay,
Thank you for your response. I appreciate your efforts in trying to assist me with my issue regarding unable to access https://invoice.dropbox.com/. However, I regret to inform you that the issue still persists even though I followed all the steps that were provided earlier.
I am frustrated and concerned that the issue has not been resolved, despite my best efforts. As a valued customer, I hope you understand my situation and can provide me with further assistance in resolving this matter.
Please let me know what other steps I can take to fix this issue. If there are any additional details or information needed from my end, please do not hesitate to let me know.
Thank you for your attention to this matter. I look forward to hearing from you soon.
I am experiencing the exact same issue since yesterday evening. I have tried different computers and browsers to open Dropbox invoice with no resolve. I keep being asked to request access as if I am trying this for the first time. I have been using Invoice for over 6 months and have many invoices generated and pending. Please help as this is critical to my business.
Same for me - can't access any of my invoicing since yesterday when I tried to login..
HELP!
Same problem here since yesterday and I did try logging out/in, different browser, and even a different PC. Still get a down for maintenance message.
Hello all, thanks for sticking along and for reaching out in regards to the Dropbox Invoices Alpha product.
At this time, we are performing maintenance and the functionality is currently unavailable.
Alpha and beta products are subjected to different terms than other Dropbox products, which you can find more details about on our help center here: https://help.dropbox.com/account-settings/alpha-beta-product
We apologize for any inconvenience this may have caused.
Thank you!
What kind of ETA on it coming back online? I have a few invoices in there that I need access to that aren't even sent out yet.
Really hoping for some kind of word from Dropbox if this will be back at any point? I know you threw the EULA at us but even videogames in alpha/beta testing will notify the users when they are taking it down for maintenance. Dropbox doesn't have the appropriate dev pipeline to do the same?
I basically just need to know if I need to re-create my invoices by hand or if this service will be back up anytime soon with an ETA. Thanks!
Do we have an ETA on it coming back up? Agreed with others that while we understand alpha and beta products have different terms than standard products, a simple communication would be nice. Please provide an ETA to those of us who rely on this for our businesses.
Yes even if it's back up in a read-only state as a temporary measure , I have pending draft invoices that I would really like to get out of the system
Following this thread as I'm experiencing the same. I understand alpha/beta products are subject to different EULA terms, but considering this product supports some folks entire livelihoods, not giving a heads up on maintenance is a joke, especially starting the maintenance at the beginning/end of the month when most of us send out payments.
This is a product that actively deals with payments and payment processing - alpha, beta or not - taking it fully offline without a heads-up of any sort is perplexing.
I have a service request into DropBox - I spoke with a rep today and they are escalating and said I'd have a reply within 24 hours. I will post here when I get it. This is absolutely flabbergasting.
Dear customers,
I’m Ajay, the Product Manager for Invoicing. I apologize for this outage and any inconvenience it may have caused. Your data is secure and has not been lost. We’re working to restore service within days and installing measures to prevent future incidents. Thank you for your patience and understanding.
Ahhhh ransomeware attack?
For anyone following this issue, I got a human response from a helpdesk ticket, and they have no idea when it will be back online and said there is no ETA.
Seems like something went really wrong, makes me kind of nervous overall for data security across the platform
Hello,
Quick update on the Invoicing product maintenance: we’re still working on it and plan to grant staged access to our most active users by the end of this week. I want to reiterate that all the data is safe and secure. I’ll provide another update by EOD Friday (April 7).
Hi Ajay @alaxman,
How will you determine most active users? What does the timeline look like for access to all levels of use? I don't know where I fall on the spectrum but consider myself an active user.
Thanks!
@alaxman Good news thank you for providing a estimated timeline on the fix!
Awesome thank you!
Thanks. Appreciate that I was apart of the initial phased roll-back-in.Goes without saying, but even with alpha/beta EULA, is there any way to let Dropbox Invoice users know ahead of time if there's going to be planned maintenance? I understand the cycle of product development and don't even expect an ETA on service returning or any sort of guaranteed uptime on alpa/beta products, but a forewarning about going down specifically for a product that deals with future payments would be extremely helpful. E.g. I would have generated all my end of the month invoices a few days earlier and sent the PDF's myself to my clients instead of having to revert to a tragically frumpy Google Docs invoice template, then come back a week later to DB Invoice and update the info.
Anyway, thank you for the transparency on here nonetheless even if Dropbox Invoice is a tiny fraction of your userbase 🙂
Hi I had signed up and was using Dropbox Invoice since March. It suddenly locked me out and I can't access anything. Asking me to sign up again?? Help please! I still can't access it.
Hey @cluechoy! I hope you’re doing well.
Do you mind sending over a screenshot of what you see on your end? It would really help to have a visual.
Just make sure any personal info that may be showing is hidden.
Hello @Nancy and @alaxman I have also try many times but still appearing same error like before.I am old users and I have some pending invoice as well.see the attachment file of error which still appearing
I hope for quick solution
Hi @Zack Smith, have you tried emailing the team at the email in the screenshot for further assistance on this matter?
Hello @Jay Thanks for quick response yes , I have already emailed but didn't get response and finally I post here .
Thanks for the info, currently the Dropbox Invoices service is still undergoing maintenance.
We have no update on when normal service will resume.
Hi Nancy
When I click on the Invoice (Alpha) icon, I get directed to the "Request Early Access" page.
Thanks
