Cannot log in to Dropbox anymore

Hi @sepide, and thanks for posting here today.

Have you, by any chance, tried to reinstall the Dropbox app on your device? If yes, does that seem to make any difference?

Let me know, and we’ll take it from there.

All comments

Hi @sepide, and thanks for posting here today.

Have you, by any chance, tried to reinstall the Dropbox app on your device? If yes, does that seem to make any difference?

Let me know, and we’ll take it from there.

sepide

Thanks for the tip. Reinstalling the app solved the issue.

I’m glad I could help!

I’ll be around the Community, if you need something else.

King_Jaey

I have tried re-installing the app on my MacOS, but it still returns the error message that says "something went wrong"

Welcome to the forum, @King_Jaey!

Out of curiosity, can you please open an incognito window on your web browser and try to sign in to the Dropbox website from there?

I’d like to see if you’ll receive the same error message as the one on the app or if you’re gonna be able to sign in to your Dropbox account with no issues.

King_Jaey

Gosh!

I haven't had to manually sign in for so long till now, I was so confident I was using the right password 😄

I had to do a password reset, so I'm all good now. Thanks!

Glad to see that everything is back on track @King_Jaey!

If you need anything you know where to find us! 😎

I have a similar issue. My Mac's drive has just been replaced and alone of all the logins only the Dropbox app has failed, it's fine in Chrome. My phone is not affected and I've tried a password reset using the email address shown on my phone but have not received a p/w reset email [and I've looked in Spam!].

I've tried a reinstall but just as before I'm told my email or p/w is wrong. My browser also logged in to dropboxforum.com with no trouble,

I thought I'd change my p/w on my phone, but AFAICS I can change my name, but not my email address or p/w and it seems the same in Chrome.

If I can't access files on my Mac I guess I'll just move everything to iCloud and close the account.

Hope you guys can help, CC

Walter

Hey @Colin C.16, sorry to hear you're having issues with this.

Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

If you happen to be on the Basic plan, have you ensured that you have no more than 3 devices connected to your account as you might be hitting the device limit?

Thanks for getting back to me.

I can't send screen shots as the problem fixed itself.

I've no idea why DropBox took time to get used to my drive being replace by an SSD, but when I clicked on it today it just logged in as normal, with no need for a p/w. I think an SSD is a shock to bits of the system as half my custom icons were missing yesterday and over-night all but one have rebuilt themselves.

Thanks again, Colin

Awesome news @Colin C.16!

If you need anything else, you know where to find us! 😊

I was too confident!

DB was fine on iOS/iPadOS and on my Mac I could open the folder - but I just realised there is no DB icon in the menu bar and when I try to open the app, rather than the folder, I get this:

Screenshot 2023-05-24 at 18.41.59.png

My records show I signed in with my personal domain email, not gmail, but when I click on the Forgot passworkd link I get a recovery page in Chrome, but I still get no reset p/w email.

Cheers, Colin

Hi @Colin C.16, it might sound trivial but are you sure you're entering the email correctly there?

If so, please add no-reply@dropbox.com to your email's contacts/address book and repeat the steps to reset your password.

Now I am home I'm no wiser. I have tried an alternative email to log in and still get no email for a p/w reset. FWIIW my phone show my log in email to be the one I had been trying.

On my Mac I can open the Dropbox folder in Finder but items I added from iOS while away do not appear.

I am still signed in on my phone but when I tried the password associated with the account on my phone it said it did not recognise the email address it was already showing and/or the p/w that I could reveal. I also know the email is correct as if I try to set up a new account with it I am told it is already taken. no-reply@dropbox.com is in my Contacts.

I used the option in iOS to add Dropbox to a computer and re-installed but it make no difference. The menu bar icon remains greyed out and when I click on it it says endlessly 'Waiting to be linked to a Dropbox account'.

Walter

Hey @Colin C.16, have you ensured that you've not connected more than 3 devices to your account, if you're on the Basic plan as you might be hitting your device limit?

If that's not the case, you can try installing the desktop app anew from this page directly.

You can also temporarily disable any antivirus or firewalls you might have running on your computer.

Thanks Walter, but that's the version I re-installed just before my last post, and it just gives me the same flat refusal to log in.

I have just three devices using Dropbox, the two iOS ones are fine, my Mac has not logged in since my mechanical drive was replaced by an SSD. No other logins were impaired.

Why would AV be a problem? The issue is that Dropbox won't send me a p/w reset to my registered email …

It would be much easier for me to move everything to iCloud Drive as I have plenty of space, but I have one app that only allows Dropbox for cloud storage.

Desperately, Colin

Jay

Hi @Colin C.16, is your email on a public email provider, or a private business domain?

It's a private domain, Jay, but aliases to gmail. Cheers, Colin

Jay

Are you certain that the alias is working correctly, and that no emails are being automatically filtered out by the private domain handler?

It's an idea. It has happened in the past, but very rarely and I'm not aware of it happening consistently.

I assume there is no way to test this by changing my email address unless I can log in first, which clearly I can't … Or for that matter of a human sending a p/w change link.

I'd like just to abandon Dropbox as I have plenty of iCloud space, but one app I have uses it and of course the Mac version of it can't update.

Cheers, CC

Jay

Thanks for the info. In order to look into this matter further, can we contact you at the email address associated with your forum profile?

Yes please!

Another oddity is that though Dropbox is functioning fine on my iOS devices when I tried to reply to you on www.dropboxforum.com from my phone last night it wanted a p/w, but I'm sure it is the same as for Dropbox for me. The forum seems not to ask me for a p/w on my Mac … CC

Hi @Colin C.16, I just sent you an email, I'll see you there!