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How can I clear Dropbox notifications?

JB2023

I have two questions:

1. How can I clear Dropbox notifications? I am using the latest version of Dropbox on my iPhone 10 (it was updated recently). The Dropbox app keeps show a "2" on the notifications icon in the upper right of the Home screen. When I tap on that it shows 6 unread notifications. When I tap on any of the notifications, nothing happens.

2. How do I find out the version number of my Dropbox app?

Thank you

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Hannah

Hey @JB2023, thanks for posting your question to the Dropbox Community!

Can you tap on "account", then on the gear icon and then on "clear cache" to see if that helps with the "2" on the bell icon?

Following the same steps (before clear cache) will also show you the version of the Dropbox app.

Let me know how it goes.

JB2023

Thank you, Hannah.

I tried that, but it had no effect.

Any other suggestions?

JB2023

It did enable me to find the version number. Thank you!

Megan

Hi @JB2023, could you share the version of the app with me here?

As for the notification behavior you mentioned, would it be okay for me to send you an email, in order for us to have a closer look into this?

JB2023

The version number is 320.2.2

JB2023

Megan - Yes you may send me an email. is there a way to reply to you privately so I can give you my email address?

Hannah

Hey @JB2023, before we send you an email, can you please open the Dropbox app, go to the Home tab, tap on the bell icon, then on the "..." (ellipsis) button at the top right corner and then on "mark all as read", to see if that works?

JB2023

Hi Hannah,

I followed your instructions, but nothing changed.

Thank you,

John

D M.6

Hi, I'm having the same issue. App version 320.3.2 for the iPhone.

Mark all as read does nothing. Clicking on each just takes me back to the home screen. Cleared cache didn't help either.

Hannah

Thanks for checking @JB2023 and sorry to see you're also having this issue, @D M.6.

Can we now send you both an email, to investigate?

Kfederal

I’m having a similar issue, with a twist: the alert icon shows a “1” in a red circle, and when I go to the home page, I see a “1” on the home icon and “1” over the bell icon at the top of the page. When I click on the bell, it shows two unread notices (though I’ve read them many times). I can’t clear them. I can’t expand them. I can’t delete them. What a pain. Please help.

D M.6

Yes

JB2023

Yes, Hannah, please send me an email.

Thank you.

Megan

Hi @Kfederal, could you send me a screenshot of this, if you could?

Also @D M.6 & @JB2023, I just sent you an email about this, thank you!

JB2023

Hi Hannah,

Please send the email; I have not received it from you yet.

Thank you.

Hannah

Hey @JB2023, can you check your emails again? Megan has already reached out to you, so you should be seeing an email from her.

You can also check your spam/junk folder in case it went there.

areader

Having this issue with iOS 16.3.1, app version 320.3. Marking all notifications as read does nothing, opening individual notifications did not work, and clearing cache did not solve the problem. Previous replies indicate that signing out/in and reinstalling the app may work, but will reset some settings such as passcodes and camera upload. I've spent quite some time personalising those options and I do not want to go through the hassle of setting up these again when it is evidently a bug. Looking forward to this being fixed in the next version.

Jay

Hi @areader, we do recommend uninstalling and reinstalling the Dropbox mobile app as a first step to check if there is some form of conflict preventing the notifications from being removed. I've merged your post to an appropriate thread.

Alan S

iPad notifications won’t go away. Can’t clear them, can’t mark them Read, badge won’t clear. Tapping some of them opens the camera (!)

I went to Safari Dropbox site to find a solution. That site is too much! Pop ups galore, the Cookies Accept All box won’t close no matter how many times I tap X. What is up.

Hannah

Sorry to see you're having this issue, @Alan S.

Can you open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache", to see if that helps.

We'd also recommend uninstalling and reinstalling the app as well.

Keep us updated.

smith975

Same issue for me.

ben_galaxy

The same issue happens here: the red "2" (although when you open Notifications it actually shows that there are *6* unread notifications); clicking "Mark All as Read" does nothing, clearing cache and uninstalling/reinstalling app does not fix.

iPadOS: 16.3.1

Dropbox v320.3.2

David S.178

Several postings here discuss a number in a red circle on top of the Dropbox icon. Clicking the icon opens a dialog box with no Notifications tab. Here is one reason why this might happen:

If you have your Windows 10 or 11 desktop right-click > display settings > system scaling and layout control set to 125% or 150%, the top of the Dropbox dialog box will be cut off, so you can't see the Notifications tab (for a bunch of useless notifications sent by Dropbox). Change your scaling temporarily to 100% in order dismiss the notifications that are causing the number in a red circle, so you can see the synchronization indicator again.

This is probably due to a bug in Dropbox that ignores system scaling when displaying the dialog box. At least here is how you can work around the bug.

Walter

Hi all, I just wanted to give you an update on this as this issue has been resolved now.

Thanks for your reports!