Child Item

Dropbox is full but I have no files

Hi,

I was told my Dropbox was full so I deleted everything I don't need. I have checked the size of what I have left and it totals less than 3MB. Am I missing something?

Thanks,

Ann

Find more posts tagged with

Storage space

Accepted answers

Jay

Hi @AnnGordon, thanks for bringing this to our attention.

Could you try checking your backups page to see if you have any currently active?

This will help me to assist further!

All comments

Jay

Hi @AnnGordon, thanks for bringing this to our attention.

Could you try checking your backups page to see if you have any currently active?

This will help me to assist further!

AnnGordon

Thanks - I think that has fixed the problem 😁

Jay

Glad to hear it, enjoy the rest of your week!

Sarakatrine

Have the same problem so I have not used Dropbox for 6 years! And get often a message with this warning “your Dropbox is full”..hope the back up is the course too..

Megan

Hi @Sarakatrine, let's jump right into this!

Could you check this page to see if you've enabled the Dropbox Backup feature on your account? Also, what does your plan page report?

Let me know more!

Sarakatrine

Unfortunately I actually do have files - but I transferred/deleted all years ago..? Could the cause be that I once too part in the Dropbox at my work? Don’t work there anymore..can’t see my files because it’s full and I’m no longer paying for it..so I don’t know what’s in the box..

Megan

Hi @Sarakatrine, have you tried accessing your account online, and checking both your home page, and your sharing tab?

You should be able to see all of your content there, even if your account is full. Let me know what you find!

Sarakatrine

Thank you! I was able to see it! Thought I transferred everything to an external hard disk but 6 years ago now so I have to check it again, but does the file stay in Dropbox even if I transfer it- did I only transfer a copy? Because then it explains it! And then I can just delete everything..maybe there’s an easy way to do that?

Megan

Hi @Sarakatrine, it is possible that you copied the content, instead of moving it.

Once you're ready, you can select the content you need to delete, either online, or using the app and delete them.

lemonbird

Hi, I am having the same problem, checked and deactivated my backups page, and still am getting this error message. What should I try?

Thanks!

Walter

Hey @lemonbird, sorry to hear you're having issues with this.

Can you follow these steps and let us know if they helped?

1. Navigate to your backups page
2. Click on Show deleted backups
3. Select your backup and click on permanently delete

This should help get back your space.

lemonbird

I keep getting this error message when trying to open the dropbox app on my mac. I have posted the error information below. Any help would be greatly appreciated. Thanks!

bn.BUILD_KEY: Dropbox
bn.VERSION: 172.4.7555
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 45ce8c67-c847-5c1e-a7fe-884b5032b7dc
pid: 48114
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='******', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Dana ******', pw_dir='/Users/dana******dalrymple', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='******', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Dana ******', pw_dir='/Users/******', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '******', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '******', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/******'
appdata: '/Users/******/.dropbox/instance1'
real_path='/Users/******/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/******/Library/CloudStorage/Dropbox'
real_path='/Users/******/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/kp/f4_34vtx12xgkwg3ld9c3b5m0000gn/T'
real_path='/private/var/folders/kp/f4_34vtx12xgkwg3ld9c3b5m0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5219, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 857, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/b0c84f9f-5291-4965-93a5-02b1a1405290’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/b0c84f9f-5291-4965-93a5-02b1a1405290’.}

Megan

Hi @lemonbird, let's jump right into this!

Can you please quit the desktop app, reboot your computer and then relaunch the Dropbox desktop app again?

Keep me posted!