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Dropbox claims my storage is full, but I just created my account.

On my plan page, it is claimed that I have 2,1 GB of standard files (and 0 GB of shared files). I've just created my account, I've added nothing, or at least not that I am aware of. On my home page, there are no files whatsoever besides an empty shared file that I created. What is going on ?....

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Accepted answers

Megan

Hi @hachiko, welcome to our Community!

You mentioned that your account is new and empty, and you've already disabled your Backups in regards to your storage space.

Can you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ?

Let me know of the results!

All comments

hachiko

I believe I understood where it came from ; when installing the dropbox app, it created a backup by default of my files. I have deleted that backup now, but I still have no space... Is my only option to fully delete my account and create a new one or what ?

Rich

@hachiko wrote:
I have deleted that backup now, but I still have no space...

If you've deleted the backup from your Backups page, your space should return in time. It's not instant, though it used to be (and should be!).

hachiko

Thank you ; it's been almost 20 hours, and still nothing. Does it usually take that long?

Megan

Hi @hachiko, welcome to our Community!

You mentioned that your account is new and empty, and you've already disabled your Backups in regards to your storage space.

Can you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ?

Let me know of the results!

hachiko

It worked, thank you.

Megan

Amazing @hachiko!

If you need anything else, just give me a shout!

wayneferro

I don't know how to delete whatever might be in backup. I want to remove it, and only use dropbox so as any photos that i take with my cell phone i can use in dropbox on my computer. that's all please help.

wayneferro

i have already replied and i am told that my box is full.

wayneferro

it is empty.

Walter

Hey @wayneferro, could you let us know what exactly is reported in your plan tab?

Also, do you see any files or folders taking up space in your homepage or your backups page?

wayneferro1

dropbox basic, hardly anything in there.

Walter

Thanks for the additional info @wayneferro1

Can you send us a screenshot of the exact message/error you're getting about your account being out of space so that we can have a visual too?