Trouble uploading

StuartN

Windows 11 user. When I drag and drop a folder or file onto the Dropbox folder in Windows Explorer, the upload fails saying I need permission.

I've tried Windows copy and move, and TeraCopy and TeraMove.

I have my client's primary Dropbox login. I have full control permissions on my own PC.

I can create files in Word and save them to Dropbox.

I can create new folders using the webpage.

I cannot drag and drop files or folders onto the webpage. Nothing happens.

I can upload to some folders on the webpage but some folders have the Upload button grayed out.

I've tried dragging from internal and external drives as well as from OneDrive.

I deleted the app, rebooted, and reinstalled the app.

I've searched here, in the Reddit sub, around the internet, and studied the LinkedIn Learning course, all to no avail.

What am I doing wrong?

Thanks in advance.

StuartN

Update: I found the solution.

Even though I am logged in using the owner's ID and password, Dropbox still sees my computer as someone the "Team" works with and not a bonified paid user.

The resolution was to go to dropbox.com > Admin Console. On the next page, click Settings, scroll down to Content, then open Top Level Content Management and change the setting from Only Admins to Everyone.

Of course, this is only advised if you trust all team members and "people your team works with" to have this ability.

But, that was the permissions problem. It was not my computer, firewall, virus protection, or modem/router. I could upload to certain folders while I could not even create new folders.

 

Thanks for your help but, I obviously do not understand how Dropbox works. They seem to have their own interpretation how files should be transferred. It may be a limitation in their structure or coding but, it doesn't work like so many other file systems I use, either local or cloud based.

 

Since no one else is having a similar problem and I believe my PC is working as it should, then it must be me not understanding Dropbox mechanics. I must say, in the years I've had a personal account, it has never worked to my sensibilities.

 

I will just keep studying and finding workarounds and hope to someday understand it. I'll close this thread, if I can figure that out too.

Thanks for the help and responses.