My "family room" folder name is chinese and I can't change it.
Hi @likehu, how are you today?
Is your Dropbox account also in Chinese, or not? You can check your account's settings for this.
Do you see the name displaying in Chinese all over our platforms, such as mobile, web and desktop app?
Feel free to also send me a screenshot, so I can have visual of this.
Thanks a bunch!
Hi Megan
Thanks for your attention. I set my account's settings in English and other texts are changed to English but the "Famliy Room" folder is still in Chinese.
Hi @likehu, does this happen on the web, and our apps too?
Could you send me a screenshot too?
Hi megan,This happen on the webs too.
Hey @likehu, I see that you're in this folder through the 'all files' page.
If you click on the "Family Room" option on the left of the page, does that take you to the same folder with the same contents?
What I mean is, is it possible that the folder in Chinese is just a simple shared folder in your account and not the actual family room?
Hi @Hannah ，
Thanks for your attention.
This folder is the actual family room. One point that proves it is that this family room in chinese cannot rename. Besides,I have no other shared folders.
Regards
Like
And you see the same, if you login through a different browser, or a private browsing window, Like?
Yes. I change chrome to edge,but this issue still exist.
Maybe I should know what is the basis for dropbox to set the name of the family room. I try to change my windows language, it doesn't work too.
Hmm, are you the family manager, Like?
If not, is it possible that the family manager has their account in Chinese?
Hi @Hannah
I am not the family manager. But I confirm to the family manager. He told me that he didn't know chinese and didn't use chinese folder name.
Is there any other way to solve this problem please?
Is there any other way to solve this problem please? Because I need to use dropbox do some sas work,and sas can not recognize chinese.
Sorry for the delay here, @likehu, we took some time to look into this for you.
Can we send you an email, so we can investigate this internally?
@Hannahof course. My email adress is [removed per Community Guidelines]
Hi @likehu! Sorry to jump in here.
I’ve just logged a ticket for you, so please reach back to me, when possible.
Thank you!
I met the same problem. Ticket #22382802 Can you help me to solve it?
Hey @qzydustin, thanks for reaching out and for the ticket number.
I've passed your comments along to the member of our team that you're already in contact with and they'll get back to you as soon as possible.
