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Unable to open Vault

I have saved files to Vault. When I go to access the Vault, I can't get it to open. It won't let me click on the folder to then key in my PIN. I've tried left and right clicks to no avail. This is what shows up:

IMG_4550 (1).jpg

Any ideas how to open it, please?

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Rich

@JCMRandall wrote:
When I go to access the Vault, I can't get it to open. It won't let me click on the folder to then key in my PIN.

You can't open it from the side navigation. Click on it within your main folder list.

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Rich

@JCMRandall wrote:
When I go to access the Vault, I can't get it to open. It won't let me click on the folder to then key in my PIN.

You can't open it from the side navigation. Click on it within your main folder list.

JCMRandall

Thanks so much, Rich

trewq2011

That is incorrect. There is no way to open a vault file from a computer that I can find, though it has been possible in the past.

Walter

HEy @trewq2011 - do you happen to be using Mac computer?

If so and you've been migrated to the new Dropbox for Mac OS on File Provider version of the desktop app, this is part of the expected changes.

You can find more information about them in this Help Center article.