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Space usage is incorrect

Привет всем!

Нужна помощь. В моем дропбоксе уже давно занято по факту 50 мб. Но в аккаунте написано, что занято 3.15 ГБ. Как восстановить справедливость?)

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Hi all!

Help is needed. In fact, 50 mb have already been occupied in my dropbox for a long time. But the account says that 3.15 GB is used. How to restore?

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Accepted answers

Hannah

Привет, @AleksandrMoskalev, спасибо, что присоединился к нашему сообществу!

Возможно, вы когда-нибудь включали нашу функцию резервного копирования?

Видите ли вы какие-либо резервные копии, занимающие ваше место здесь?

Дайте мне знать, что вы найдете.

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Hey @AleksandrMoskalev, thanks for joining our Community!

Did you perhaps enable our backup feature at any point?

Do you see any backups taking up your space here?

Let me know what you find.

All comments

Hannah

Привет, @AleksandrMoskalev, спасибо, что присоединился к нашему сообществу!

Возможно, вы когда-нибудь включали нашу функцию резервного копирования?

Видите ли вы какие-либо резервные копии, занимающие ваше место здесь?

Дайте мне знать, что вы найдете.

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Hey @AleksandrMoskalev, thanks for joining our Community!

Did you perhaps enable our backup feature at any point?

Do you see any backups taking up your space here?

Let me know what you find.

AleksandrMoskalev

Вроде бы не включал. Но это не точно. В любом случае я не вижу в своем аккаунте никаких резервных копий. Есть только две папки весом 50 мб.

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It doesn't seem to be included. But it is not exactly. In any case, I do not see any backups in my account. There are only two folders weighing 50 MB.

Hannah

Не проблема, мы можем изучить это подробнее, если хотите.

Можем ли мы отправить вам электронное письмо?

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Not problem, we can look into this further, if you want.

Can we send you an email?

AleksandrMoskalev

Да, конечно.

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Oh sure.

Nancy

Привет @AleksandrMoskalev! Извините, что влез.

Я только что открыл для вас тикет в нашей системе. Когда у вас будет возможность, пожалуйста, проверьте свой адрес электронной почты и ответьте мне.

Спасибо.

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Hi @AleksandrMoskalev! Sorry for jumping in.

I just opened a ticket for you in our system. When you get the chance, please check your email address and reply back to me.

Thanks.

AleksandrMoskalev

Добрый день!

Готово.

Semyon_SPB

Hello! I have the same problem.

The folders and files on my hard drive in my Dropbox are about 9GB, but the app says my files are almost 20GB when I have 16.8GB in my account.

Снимок экрана_20230207_044314.png Снимок экрана_20230207_044340.png

Semyon_SPB

Hello!
I have 16.8GB in my Basic account, and at the moment Dropbox is saying it's full - 19,8 GB used. However, the Dropbox folder on my hard drive only contains about 9GB.
Снимок экрана_20230207_044314.png Снимок экрана_20230207_044340.png

fo2_lejardinhotels

Dear Dropbox,

My Dopbox backup is empty but status is: Using 4.03 GB of 2 GB storage

All my files are around 900Mb!

What is going on?

2023-02-10_21-51-35(1).jpg

Vortex86

Hi Community

Lately my Dropbox app tells me i should have a look on my Files as i'm running out of space... Which irritates me a bit since I switched off all autosync folders and functions. Basically i only use Dropbox as a second Cloud for my old files which i was too lazy to transfer to my NAS.

On my local Disk all the Dropbox Files take 370MB of Space. While Dropbox calculates my used Disk Space as 6.6GB.

Anybody have an Idea what it could be or how to solve it?

Rich

@Vortex86 wrote:
On my local Disk all the Dropbox Files take 370MB of Space. While Dropbox calculates my used Disk Space as 6.6GB.

Check your Backups page.

Vortex86

Thanks! It seems that something was backed up there... after deletion it's all back to normal

Nancy

Hi @Semyon_SPB and @fo2_lejardinhotels, I hope you’re both doing well.

@Semyon_SPB, can you please have a look at your Backups page, and let me know if you see any files being backed up there?

@fo2_lejardinhotels, can you send me a screenshot of what you see on your Plan page instead?

dino_batista

Also have the same error. Dropbox says I am using 2,5GB, when I can find just 499MB, as can be seen in the screen shot below. I already checked my backups, and there is none there.

Walter

Hey @dino_batista, sorry to hear about this.

Can you please clarify what's shown in your plan tab in regards to your quota?

Do you see any files or folders taking up space on your backups page online perhaps?

As for the content of your Dropbox folder, have you ensured that you don't have any selectively un-synced folders?

Keep us posted!

dino_batista

Hello Walter, thank you for your response. Please find below my plan tab:

Note it is much larger than when I check all the files I have stored.

And there is nothing in my backups page as well:

All my files in the Dropbox folder are selected to be synced (the green circle with a white thick in the middle, right?)

It seems a bug in the sytem...

Walter

Could you maybe navigate to this page and let me know if you find anything there @dino_batista?

Semyon_SPB

Nancy, thanks. My storage space problem was solved after I found out that Dropbox saves backups of my documents. I just switched off Backups and its ok with free space now.

dino_batista

Great!! Thank you, Walter! It worked! There was a lot of trash in that backup page you sugested. I deleted it all and now I have plenty of space. Don't know how to access the page unless by clicking the link you sent, but it is ok! Thanks again

fo2_lejardinhotels

Hi Nancy,

Here is our Plan page screen shot, it shows we used 4.1GB. However as we see here our folders only count up to a bit more than 1GB. Can you please help us check the reason why?

Megan

Hi @fo2_lejardinhotels, thanks for posting here!

Do you have any Backups enabled?

Keep me posted, and we'll take it from there!

fo2_lejardinhotels

Hi Megan,

Thanks for replying. We used to have "PC" back up but we deleted it already because it takes too much space. However after deleting it, the spare space is still the same, the storage doesn't count again. Please help us check, thanks!

Mark

How long did you wait after deleting it @fo2_lejardinhotels ? For Team users it can take up to 8 hours to recover space.

You've also posted your SHARED folders page, but, what seems to be using a lot of space is actually your own personal files of 3.3gb - you need to delete those. Anything, at all, that appears at www.dropbox.com/home uses your quota.

Megan

Hi @fo2_lejardinhotels, also, can you check the following link: https://www.dropbox.com/backups/PC and delete any content you may find there?