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Files are suddenly zero kb

Hi,

I have browsed through the forums, but couldn't find any relevant posts.
I have a few documents that are several years old, SUDDENLY they are zero kb and cannot be opened. I haven't really changed anything in my set up.
(I am on a Mac, Monterey, OSX 12.6.1, but I'm pretty sure the problem was there even before I updated to Monterey)
The issue relates to BOTH offline and online files, i.e. they are zero kb both online and in my local folder! I have tried switching between "make files available offline" and "online only" but to no avail.
Please help, since these are quite important files.
Thanks//Oscar

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Comments

Walter

Hey @Oscar Fogelstrom, sorry to hear you're having issues with this.

Can you please send us a screenshot of the app's exact status and version as shown in your menu bar at the moment and another one showing your files in your Dropbox folder to check their syncing icons?

Thanks so much!

Oscar Fogelstrom

Walter, thanks for reaching out. Not sure exactly what info you need, but I am attaching a few screenshots here, let me know if you need more.
Thanks//O Screenshot 2023-01-27 at 19.26.17.png Screenshot 2023-01-27 at 19.27.50.png Screenshot 2023-01-27 at 19.29.26.png Screenshot 2023-01-27 at 19.30.02.png

Nancy

Hi from me too, Oscar! I hope you’re doing well.

From your screenshot, I can see that you’re able to preview your file via the desktop app. Can you please try to open it on your device, and send me a screenshot of what you see then?

Oscar Fogelstrom

Nancy, thanks for getting back to me, this is what happens when I try to preview the file:

Screenshot 2023-01-30 at 17.34.03.png

Oscar Fogelstrom

@Nancy : or rather, this:

Screenshot 2023-01-30 at 17.52.41.png

Hannah

Thanks for the screenshots, @Oscar Fogelstrom, and sorry to jump in here.

If you right click on one of those files, choose "make online-only" and then switch it to "available offline" again, does that help at all?

Oscar Fogelstrom

Thanks for dropping in!:) I have done that several times, to no avail unfortunately. But thanks!

Megan

Hi @Oscar Fogelstrom, it's rather odd that you see them as zero bytes on the website too.

If you try to check for the previous version of any of those files, are you able to find anything there?

tentful

what is the solution to fix this????

Jay

Hi @tentful, could you let us know more details about what you're experiencing? What device and OS are you using?

Any other info or screenshots would be helpful!