How to change my email address when the email is no longer active?

Hey @MartynC, thanks for visiting our Community.

Can you please go to this page in your account settings, and try to change your email address from there?

If you don't see an "edit" button, what do you see?

Let me know how it goes.

All comments

Hey @MartynC, thanks for visiting our Community.

Can you please go to this page in your account settings, and try to change your email address from there?

If you don't see an "edit" button, what do you see?

Let me know how it goes.

MartynC

Thanks Hannah,

Never got to that page and I seem to have sorted it thanks.

Martyn

Happy to see that helped, Martyn!

If you need anything else, make sure to let us know.

Have a great day!

I followed the procedure and my account has the new email address. Nevertheless mails are still send to my old email address. How to solve?

What kind of emails are you receiving to your old address, please?

Are they emails sent by Dropbox, or from people sharing files with you, for example?

MartynC

The problematic ones are from people sharing - or at least trying to. I am guessing it is because the email they are sending them too is my newer and preferred email address. However my main Dropbox account is an old one (but with much more storage) and associated with an old address (now changed thanks to you) but of course not changed to my main preferred address as that was not allowed. I changed it to an address I dont really use, its just an alternate for use if needed for any reason. Which means I do have access to it of course.

I dont remember why I opened the other one, perhaps I thought I was changing the email. Not really sure, I am guessing. I dont really want to have two accounts, particularly if this is indeed the cause of the issues. Additionally the newer account has very little space which again I think is the issue as I am getting a message saying I dont have enough space to open one of the documents that has been shared to me.

It does sound like you have two accounts.

So, if I understand this correctly, you have a paid account that uses an email you can access, but is not your preferred one.

And another account, which is free and doesn't have a lot of space, but uses your main/preferred email address.

In this case, you can try one of two things:

Either delete the free account (while making sure you first download any files you need), to free up the main email and use it for your paid account
Or change the email address of the free account to a third, placeholder email address, to free up your main one and use it for your paid account

I hope this helps!

Dear Hannah,

Thank you for your answer.

I only have 1 free account.

Hey @mwpmvanbeek, my apologies, you mentioned that your main account has much more storage, so I mistakenly thought it was a paid one.

In any case, have you checked whether you have two Dropbox accounts?

One way to check this, is to search for any Dropbox related emails in both your email addresses; that should give you an idea.

Mauxmoney

I am being asked to open an demail at the address I can no longer reach, what do I do- Mauxmoney

Hey @Mauxmoney, I'm not really clear on the issue, would you mind sending us a screenshot of what you see?

Just make sure to hide any personal info on the screenshot.

Sorry Hanna, I was wrong. I did have a duplicate account. This arose from an incorrect procedure to change my password. I deleted 1 account and hope the problem is solved now. Thank you for your help.

No worries, I'm happy to help!

If you need anything else, make sure to let us know.

Have a great day!

Eventyrridderne

I'm trying to delete my main account e-mail, (since it hasen't been in service for 10+´years and dosn't exist anymore.

By I'm not allowed to change mail. What is woring?

// Daniel Benjamin (Eventyrridderne)

Nancy

Hi @Eventyrridderne!

What do you see exactly when trying to update your Dropbox email address?

Eventyrridderne

"Please choose a new email"

It says.
But it is a new mail I' writing.

// Daniel

Rich

@Eventyrridderne wrote:
"Please choose a new email" It says. But it is a new mail I' writing.

Is it also saying that the email is already in use? If so, it means there's already a Dropbox account associated with that email address.

Eventyrridderne

No it just says:

Walter

Hey @Eventyrridderne, sorry to jump in here, but could it be that there's already an account associated with this email address of yours?

Have you tried another email address as a test perhaps?

The problem is already solved. See earlier comment from Hanah and my reply.

Janek68

How do I change the email address associated with my account please as I no longer have access to the old one.

EvanDBX

Hey @Janek68, feel free to check out Hannah's post and let me know if it helps!

I have the same problem there's definitely is not an edit button to change the email and I can't login from this page because I no longer have access to the email I've had drop box for years and my phone number has changed so I have no way of verifying the email address.

Walter

Hey @James b124, sorry to hear you're having issues with this.

So, just to make sure I got this right, you can't see an edit option when accessing your Dropbox account's settings online?

Also, can you clarify if you're logged into the account on any of your devices?

Yes I am logged into the account on my current device can see all my pictures everything seems to be working fine,but yah when going into the settings it shows the email and password with no edit button clicking on the email does nothing, if I ever get logged out of my account somehow I will possibly be locked out because I won't have access to the email.

That's strange indeed, @James b124. Can you send us a screenshot of how the page appears for you?

Just make sure to hide your personal info, like your last name and email address.

I can't seem to figure out how to post a screenshot on here but, it says your account I have the basic account, undervthat it's details: email _my email
Space used
Manage devices
Then the next category says features...
There's just no edit button.

Megan

Hi @James b124, do you use a browser on your end, when trying to change the email?

Also, you should be able to attach your screenshot by clicking the camera-like icon, when trying to respond back to us. If you're using a mobile to do that, feel free to request the desktop version of our Community.

Don't see camera icon I am just on my phone logged into the Dropbox mobile app trying to change email through the settings tab, scrolling all the way down gets to the help tab that's how I realized there's supposed to be an edit button from reading the articles.