Possible perma-ban

Question

I think my account is permanently banned from sharing links because I just started using dropbox again after years of no usage or just local file storage and when I wanted to share a folder today no-one could access the folder after seeing a 404 error. In the past (speaking of 6+ years ago) there were some .exe files shared on this account as far as I remember so maybe this is the reason. Is it possible that this ban can be undone/lifted?

Thanks in advance!

(Using Dropbox Basic btw)

Walter · Answer

Hey @Tryingtoshareafilewithfriends, sorry to jump in here, but I just wanted to mention that I've just followed up via email.

Please have a look at your inbox and we'll take it from there.

Tryingtoshareafilewithfriends · Answer

Hi Hannah,

Ofcourse.

Best Regards.

Hannah · Answer

Hey @Tryingtoshareafilewithfriends, thanks for the update.

Can we reach out to you via email, so we can check this out internally?