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Dropbox icon missing from menu bar on macOS Ventura

Kunal

dropbox Icon missing from Menu Bar on macOS Ventura.

Before installing Ventura dropbox icon was visible in Menu Bar.

I stopped the dropbox application and restarted it and there was no change.

I uninstalled the dropbox desktop app and reinstalled it and it still does not appear.

The files are syncing when I add new files to the dropbox.

Please Help.

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Comments

Hannah

Hey @Kunal, thanks for joining us on the Dropbox Community.

Since the app seems to be working correctly, apart from the Dropbox icon missing, can you try the steps here, to make sure the Dropbox icon is selected to appear in your menu bar?

Let me know how that goes and we'll go from there.

Kunal

There is no option in the Desktop & Dock Tab in the setting to show the Drop Box.

Sorry for the late reply, had gone sailing.

Hannah

No worries, Kunal!

So, Dropbox doesn't appear as an option at all? Hmm, that's strange.

Can you try a more advanced reinstall of the app, to see if that helps?

EMS3

I have the same problem. Cannot find Dropbox icon in menu bar no matter what I try and have no way to access Dropbox settings. Have reinstalled - still nothing. Running 13.1 on a 16" 2021 MacBook Pro.

Megan

Hi @EMS3, thanks for posting here!

Can you try a more advanced reinstall of the Dropbox application, to see if that helps?

Let me know and we'll go from there.

EMS3

Did advanced install already. Same issue.

Kunal

Did an advanced install already. Same issue.

Dropbox icon missing from the menu bar on macOS Ventura

Nancy

Hi @Kunal and @EMS3; is it OK if we open two tickets for each one of you and investigate this further?

EMS3

Fine with me. Thanks.

Kunal

Fine with me as well.

Thanks for all the help as well.

Nancy

Hi again, @EMS3 and @Kunal!

I’ve opened two tickets for each one of you; when possible, please reply back to me, and we’ll check this further.

Cheers.

Kunal

Thanks, Nancy will await the next fault finding.

Also after doing the advanced install I lost the application icon from the application folder and was not there as well on my Launchpad.

Now Dropbox is only accessible on my Finder.

Now every time I put anything in dropbox I have to check my phone weather it actually synching with my devices or not. Which is very cumbersome.

Nancy

Thanks for letting me know about this, @Kunal!

Whenever you get the chance, please check your email address and reply back to my message. This way, we can investigate this further and see what’s happening.

Kunal

Hi Checked my email, don’t have any new troubleshooting.

Nancy

Hi again, @Kunal!

Have you also checked your email’s spam folder? If you have, please also add no-reply@dropbox.com to your email contacts.

Keep me posted for any updates.

EMS3

Nancy, I've completed all the troubleshooting steps, including your most recent suggestion to turn off the preview setting and re-install. Didn't help. Any other ideas?

Nancy

Thanks for updating me, @EMS3! I’ve already replied back to your ticket, so please check it, when possible.

EMS3

Thanks @Nancy. I don’t have any additional information to provide at this time.

johck8722

this might be an understatement, but my dropbox location changed with the latest update under Ventura from the Favorites to the Locations area in Finder. Is there a reason why DB would make this happen? Does it matter?

EMS3

@Nancy So seems that I found a solution. Quit every process, either in Activity Monitor or terminal, including all the Dropbox processes, then re-started Dropbox and the menu icon came back. The interesting thing is that Google Drive icon was then missing, even after Google Drive restarted, but came back after a few items were removed from the menu. So wondering if the notch is the issue?

Kunal

I managed to get the Icon back on my Menu bar.

I uninstalled Dropbox from my system and did a thorough removal of Dropbox using the advanced install guidance.

Then downloaded the version Dropbox163.4.5456.arm64.dmg

After doing the installation Dropbox moved from Favourites to Locations and then after that, the Dropbox icon was visible in the menu bar.

But I also feel the icon disappears because of something to do with the Notch.

Because if I don't use Dropbox for some time it disappears from the menu bar.

MARSRAM

Could this possibly be on the other end? For instance, the processes coming from computer's operating system. My suggestion which may be totally irrelevant, but never hurts, and yet in fact is a good maintenance routine for apple computers. I do this about every other month. I open the Disk Utility application which is nested in the Utilities folder located within the Applications folder. Within Disk Utility I make sure all disks are unhidden in the sidebar. I then select the internal main Hard Drive volume, not the disk it is nested in. This is not crucial, but it is recommended by Apples Help information that you start with this selection or choose this selection if its the only one you do so. After selecting the volume perform the FirstAid tool. This searches for anything out of place & repairs it. Usually the process can be fairly quick taking anywhere from a minute to 7 minutes or so. If your computer is older & the storage is quite full, it can take much longer in rare cases. It is not necessary, however, I systematically going on to every other disk & volume whether it be internal or an external hard drive and perform the First Aid on the remaining items shown in the sidebar. I have found this helps my computer & external hard drives running smoothly & efficiently.

wildcard

I'm having the same issue. I'm concerned about the technical level of some of these options. Anytime I need to dig into my Terminal I wonder whether it's worth the risk of causing more trouble than simply not seeing an icon in the Menu Bar. I would appreciate having updates from this thread if a solution is found that doesn't involve Terminal settings.

Thanks.

Thierry3

I am working under MaCOS Ventura 13.1 and the Dropbox application which has a lot of files to synchronise after I revamped my folder regularly disappears from the menu bar which means I always have to relaunch the app.

I have rebooted the computer but it did not do anything

Megan

Hi @Thierry3, how are you today?

I merged your post under this thread, since others had expressed the same inquiry, and I want to keep everything at the same place.

Feel free to have a look at what others have suggested, and all the troubleshooting steps mentioned, and let me know if you have any questions.

Thank you!

ToLa78

Same issue on my end. Had Dropbox running smoothly for years on MacOs. Upgraded to Ventura a month ago, everything continued fine as before. As of yesterday, the menu bar item disappeared while the application seems to be running in the background fine and synchronizes. Re-start of the system brings to icon back for a minute, then it vanishes again. I did not install another app or did do anything suspicious to cause this problem. Please advice as this seems the be a spreading issue.

ToLa78

I did solve the problem on my end myself and post the solution here in case it proves helpful for others. I found that the Dropbox menu bar icon is only missing when I don't have my widescreen monitor connected to my MacBook Pro. So widescreen seems to distend the space in the menu bar so it accommodates more icons. When I pull the cable to the monitor, the screen content shrinks back to the laptop size output and the Dropbox icon gets dropped from the menu bar not to be recovered (at least I couldn't solve it yet). I haven't found a solution for this on the MacOs end, which is likely causative for this issue. In my previous MacOs version (10.12 and below), it just happened in Ventura (10.13). I hope this helps to battle this annoying problem.

petermooreworld

I have a new MacBookPro w/OS Ventura, and it's got the same issue. I was able to delete some lesser used apps/icons in the menu bar and VOILA the dropbox icon re-appeared. These MBP's have a blind tab in the top middle of the display, which I believe is obscuring some icons. It's deceptive, because the menu bar appears to have space available for one or two more on the side of that black tab.
(FWIW--- One of the apps/icons I hid was GoogleDrive. I had to turn it off. I often have to, and had to with my older MBP on Catalina, as Google conflicts with Dropbox's ability to show "online-only" type icons to the right of each file/folder name in the list. Or even show the list of available actions when one right-clicks on a file. That's still happening. But I suppose that's for another post.)

Jonathan F.3

I have the same problem. None of the posted suggestions that I've seen address this. Please provide a solution!

Jonathan F.3

I just got it back in the Menu Bar by removing Dropbox from the list of "Open on Login" apps under the Login tab, under "General," in System Settings.