Hello, I have problems with the quality of scanned documents. How to set the resolution when scanning? The size of the saved scans is only 100kB, it is not visible
Hi @Dagmar3, I'd be more than happy to help!
Do you use an Android, or iPhone in order to scan your files?
After tapping "Save as Scan" and then "Next" do you see any options that allow you to make any necessary adjustments to the save settings, including the image quality?
Keep me posted!
I used to scan my documents with the Dropbox App. But now a A4 page is so pixilated that it cannot be read. Is this another "we made it bad so you buy the pro" scheme or what? It is barely readable...
Hi @tEjxBC, thanks for bringing this to our attention.
What device are you currently using, and are there multiple cameras on it?
Are you on the latest version of the mobile OS, and the Dropbox mobile app?
Did you notice this change after a recent update, or changing phones, or at a random point?
This will help me to assist further!
Poco X3 NFC. Yes multiple cameras. But the same-as-always is used by Dropbox. Same phone for 2 years. Never was an issue. All up to date of course. Noticed randomly today.
Is this occurring on all documents you scan or just this specific document?
Does it make a difference what language the document is in?
On all of course. What a strange question...
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Es easiest solution for me is to download Adobe Scan PDF and uninstall Dropbox. Bye bye
Hi, thanks for your answer, but... I can´t see any options. There are no options, no settings for setting the quality of scan. it looks like dropbox reduces the pdf quality automatically.
Hi @Dagmar3, out of curiosity, do you use cellular or WiFi data when scanning a document?
Can you switch, and let me know if you see any difference? If not, feel free to send me a screenshot of the scanned document, and how it looks on your end, once uploaded.
This is affecting me as well - the quality of the scanned documents dropped over a lot recently over the last few months to the point where they can be hardly read. Previously the quality had been good enough that dropbox had become my primary scanner app. Cannot find any quality options to adjust.
I'm on Android, Basic service package, App Version 306.2.2. Scanning on WIFI data typically.
I use Android, usually scan on WIFI or data. Tried switching, doesn't help.
Hi everyone, thank you all for reporting this.
We’re aware of this behavior, and we’ve passed your comments to our engineers, in order for them to look closely into this. We're working on resolving the issue as soon as possible.
Once we have any updates, we'll let you know!
I like the convenience of the scan feature in the Android Dropbox app, I use it for work receipts. However the resolution is pretty poor, small text is sometimes too pixelated to read. Black and white is fine for me, but I could really do with scanning at higher resolution. The camera on my phone is capable of much higher resolution (if I take it as a photo I can read the small text easily), but I can't find any way of adjusting the resolution in the app. All I can find is Contrast and to choose between 'B&W', 'Whiteboard' or 'Original' settings.
Am I missing any settings anywhere? If not then could this be added as a feature?
Same for me on my Pixel 4a Android 13
Hey there! When using Smart Engines for document scanning, it's up to you whether you want to use cellular or WiFi data. And you can definitely switch between the two, no problem! As for any difference, I haven't noticed any major changes in the scanned document quality when using either data type.
