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SharePoint Online migration Dropbox error

Smoo

I have my Dropbox administrator account connected in my SharePoint admin center and I am unable to scan my files. Upon trying to disconnect my connection, I was led to a broken link (https://www.dropbox.com/team/admin/settings/team_apps) and neither Microsoft or Dropbox support team is able to help. How can I go about scanning my files, I can't see them in my scan. This connection was made a long time ago, and I suspect that it has expired.

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Microsoft Office

Third Party Integrations

Dropbox Business

Microsoft

New Ideation Status

Closed - Inactive

Accepted answers

Smoo

This issue was actually resolved by Microsoft, they escalated internally and they managed to remove my tenant's connection and I was able to reconnect. Not sure if Dropbox is able to do the same, but please reach out to your Microsoft support and good luck on this!

Yours sincerely,
SMOO

All comments

Megan

Hey @Smoo, how are you today?

When you say a "broken link" can you let me know more? You also mentioned that you've contacted our Support team. Would you be able to send me your ticket number reference, so I can locate it on our system?

Which method do you use when trying to scan your files? Can you walk me through the steps?

Keep me posted!

Smoo

Hi Megan, please see my reply below, thank you!

Ticket ID: 9722953: TEAMS: Unable to remove connected account from SharePoint
Broken link: https://www.dropbox.com/team/admin/settings/team_apps
Method: Access SharePoint Online Admin Center, under "Migration", we can select 'Dropbox' under 'Get Started'. Next, we can link the Dropbox account to our SharePoint admin center. I have previously linked my Dropbox for Business account 1 year ago and completed the migration exercise, but I need to migrate another team's folders.

Issues I am having with:
1 - being able to scan the new team's documents

2 - being able to disconnect and reconnect, as I believe the connection might be 'old'

Hope this helps, thank you!

Jay

Hi @Smoo, this ticket ID is a few years old are you sure this is the correct ticket number?

Just for clarification, is the team a different Dropbox Business team entirely, or via Sharepoint?

Smoo

Hi Jay, yes, I can confirm that it is the correct ticket ID. I am working with the engineer 'Edwin':

Ticket 19722953: TEAMS: Unable to remove connected account from SharePoint

I can also confirm that it is 'Dropbox business', because when my user added me, I received the email and I have been made an administrator:
<Name of user> invited you to Dropbox Business

Megan

Hi @Smoo, gotcha!

I was able to locate your ticket number in our system, and I can see that you're waiting for a response from one of our agents.

If you have any more additional info, feel free to let the Support agent know, and keep us updated here too.

Thank you!

Smoo

Hi Megan,

I will work with Edwin then, thanks.

-N-R-

Hi Smoo

I am experiencing the same issue. Has a fix been found.

Thanks

Smoo

Hi NR, I have been communicating with the Dropbox support and so far no solutions has been found or provided. Please update me as well if you managed to get it up and running. Thank you.

-N-R-

Hi Smoo

Appreciate your feedback and will do. Thanks

jpatrycedesign

Hi,

I am the IT admin for a 5 person organization and we are facing the same issue. First I tried connecting the dropbox personal account that was being shared, and Dropbox seemingly wouldn't allow the connection because it was a personal account. Then I tried upgrading to a Dropbox Professional account, and now SharePoint is saying that we are already connected, with no option to "break" the connection and retry. This leads us to the /team/admin/settings/team_apps link, which as mentioned previously is broken.

Either dropbox needs to allow us to break this connection, or Microsoft needs to fix this broken migration. Either way, it's a terrible user experience.

Smoo

Hi @jpatrycedesign ,

I have contacted both Dropbox and Microsoft support, so far no help is given. Hope this gets resolved soon.

Yours sincerely,
SMOO

Andrea_DB

llo, I'm haveing the same issue. I can't disconnect my Dropbox (because Dropbox Business is not active and teams does not exist). I have already opened a ticket (20085735) but no solution has been found. Can you help me? Thanks

Smoo