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Timed comments not saving

I've been trying to make comments on my videos, but after I close out of that web browser and then go back, the comments have disappeared. I'm used to working on the web version of dropbox, and this has never been an issue before. It's also happening on multiple videos, so I'm not sure what the issue is. Help!

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Hannah

Hey everyone, thanks for the reports about this.

Can you confirm if you're still having an issue?

If so, let us know what version of your preferred browser you're using.

Thanks.

All comments

gussy

My work involves multiple editors working on files using the Dropbox comments. For the past 24 hours (at least), comments are not loading consistently and any comments we make are not saving consistently. The comments section will not load until the page is refreshed repeatedly, and even then, some pages just have comments that refuse to load. When typing a comment, it does not appear to save consistently. We will navigate away from the page and come back to find comments that have disappeared entirely. This is a massive disruption to our entire workflow!

We have tried multiple browsers with no success.

Hannah

Hey @gussy, welcome to the Dropbox Community.

Are there other users that are also having this issue? And are you all connected to the same network?

Have you tried clearing your browser's cache to see if that helps?

If not, let me know and I will send you an email, so we can look into this internally.

Cheers.

gussy1

Hi Hannah,

We are in a variety of different countries on different computers and networks, working remotely. I did try clearing my browser cache but it did not work. As another user mentioned in a different thread regarding this same problem, we've found that Business accounts are not having this issue, but every employee using a personal account is unable to comment consistently, unable to load comments consistently, and having comments that delete themselves.

gussy

Hi Hannah,

This issue is still ongoing. We've tried clearing the cache, and we've tried multiple browsers. These files are being hosted by a Dropbox Business account. Other Dropbox Business accounts are not having these issues, but all personal accounts are still unable to load comments or write / save comments with any consistency, which is the most essential part of our jobs! Please advise.

BecauseIdontKnow

Hello Hannah,

I'm also having the same issue. The comments won't load unless I keep refreshing. My connection is fast and have no troubles downloading and uploading heavy files. I have tried different browsers but it doesn't seem to do the trick.

Please let us know how we could fix it.

Hannah

Thanks for the update here, guys.

Can I send you both an email, so we can look into this more closely?

Let me know.

Jamiea

Comments aren't working for me either

Walter

Hey there @ebrookenorthrip & @Jamiea, sorry to hear you're having issues with this.

Could you try clearing your browser's cache or using another browser and let me know if this persists?

Thanks so much!

Jamiea

Yes, already tried clearing all Chrome settings/cache and tried Microsoft Edge.

AdamRindy

I'm currently having the same issue. As soon as I leave a comment, and move on to the next image all the comments I left disappear. I've cleared my cache for both Safari and Chrome. I've tested this across multiple accounts on several computers and nothing has worked. Hopefully this can get resolved sooner than later.

jaz_min

Hi!

I'm having the same issue, my comments are not syncing/saving to my files either!

I've been on several different chats today w/dropbox's support center, tried all of their suggestions, & so far nothing has resolved this issue. Cleared my browser cache, re-launched/tried several different browsers, & nothing. 😞

Hopefully they resolve this issue for all of us soon!

Best of luck!

Brandon Zagha

Hi,

I've been on several different chats, from this morning until now, hoping I can resolve this issue of my comments not properly syncing/posting, but so far, none of their Support team members have been able to get this issue resolved. I've cleared my browser's cache, launched on several different browsers, even went as far as having another coworker purchase a monthly business subscription, & even then, they too were unable to post comments on any files. Can anyone shed some light on how to get this fixed??

jaz_min

Posting this in hopes of Dropbox's IT team to properly look into this issue. I've been working on a time sensitive project all week, with the majority of our communication being shared through Dropbox's commenting feature, & out of nowhere this morning the comments just stopped syncing/posting. After I'd attempt to post a comment, rather than it properly syncing & then noting the time & date, it would say that it posted "just now" & then disappear shortly after I'd select another file to comment on. I've tried all of dropbox's help team suggestions - opening through different browsers, cleared my browser's cache, asked different coworkers to attempt it on their end, & nothing has worked. No one is able to post a comment today. Please help!

ebrookenorthrip

@walter, I tried both of these things and neither worked. Please let me know what to do next. Thank you.

unpuzzle_marketing

We are experiencing this also and have to provide feedback to the editor today. Would be grateful to have an update.

jkyr

Hi,

I am facing similar issues - wondering if it has been resolved?

User would comment and when the page is reloaded - the comment disappears

Have tried the following:

- Clearing browser cache

- Using different browser

- Deleting and reuploaded the files

- Tried on different files and comment also disappeared - i.e. not file specific

- Commenting with different user accounts (personal Dropbox accounts) - i.e. not user specific

Issue only surfaced today.

Would appreciate any help.

gussy1

Hello. My coworkers are currently reporting the same issue on both Business and Personal accounts.
Sadly, this issue comes up occasionally and is never fully addressed by Dropbox.
They tend to roll out updates and add/remove/modify features without much warning or clear documentation, and bugs like this happen on occasion.
My team of 100+ freelancers and I have never found an adequate solution to these issues in the multiple instances that they have come up in the past, despite trying everything you stated and more.
Dropbox eventually resolves these issues without directly addressing them - in the past, it has taken anywhere from a few hours to a few days to be resolved.
I'm sorry I don't have much to offer in the way of solutions, but at least I can provide a realistic expectation based on what I've experienced.
I imagine that when the comments start working reliably again, we will find that a feature has been added, removed, or modified once again.

Hannah

Hey everyone, thanks for the reports about this.

Can you confirm if you're still having an issue?

If so, let us know what version of your preferred browser you're using.

Thanks.

ebrookenorthrip

It works for me now, I was working on Chrome. THANK YOU!

Good luck everyone, I hope yours starts working too!

Megan

Awesome news @ebrookenorthrip, if you need anything else, let us know!

Cheers!

AdamRindy

I can confirm that it's now working properly for me on both Safari and Chrome.

Megan

Hi @jkyr & @gussy1, can you still check if you're facing any issues on your end?

If so, in which browser?

1591485

John