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Giant website interface

Jenny E.6

I've used Dropbox all day, every day, for years. Just in the last couple of weeks, my Mac desktop interface with dropbox.com has become comically large. Everything is supersized: the home button, labels, titles, buttons, controls for the preview.

I'm using command-minus to zoom out, but the interface stays the same size, only the artwork preview shrinks.

I'm using Firefox version 106.0.1. Aside from switching browsers, how do I get out of this mess?

Thanks for any assistance.

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Hannah

Thanks for the screenshots and the additional info here, Jenny!

Since it works as normal on other browsers, it seems that this is more of a Firefox issue, not really a Dropbox one.

But if you clear the cache on Firefox, does that help?

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Hannah

Hey @Jenny E.6, thanks for posting to our Community today.

This does sound like your browser might be zoomed in, but it's strange that Command-minus isn't helping.

Do you see the same behavior with other websites on this particular browser?

And what do you see if you actually try from a different one?

Keep me posted.

Jenny E.6

Screen Shot 2022-10-24 at 12.35.43 PM.png Screen Shot 2022-10-25 at 11.23.23 AM.png

Hi, Hannah. Thanks for the reply. Here are a couple of screenshots from my 24-inch monitor. The one with the photo of two women, that is the view when I command-minus to zoom out, just the artwork gets smaller. This is only happening on Firefox, on dropbox.com, no other website — and strangely, not on dropboxforum.com.

Dropbox.com looks normal on Google Chrome. Firefox my preferred/default browser.

-Jenny

Jenny E.6

The plot thickens: yes, command-minus works to zoom out, and if you use command-plus to zoom in, the controls predictably enlarge. But then, when you use command-minus to zoom back out, the controls stay mega-huge. The only way to get back to normal-huge is to open a new window.

I want to reiterate, this is not an emergency. Using other browsers is a workaround. It's just a new and bothersome glitch.

-Jenny

Hannah

Thanks for the screenshots and the additional info here, Jenny!

Since it works as normal on other browsers, it seems that this is more of a Firefox issue, not really a Dropbox one.

But if you clear the cache on Firefox, does that help?

Jenny E.6

I've cleared the cache. It solved the problem. Thanks for this solution!