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Migrating to office 365 Sharepoint

pagnix

I'm helping a charity set up their Office 365

When I try and sync Dropbox with their email & PW

I get. "Please sign in with a work account."

They tell me the details I have are the primary log in and

I'm trying to migrate as admin in office

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Microsoft Office

Third Party Integrations

Dropbox Business

Microsoft

New Ideation Status

Closed - Inactive

Accepted answers

Rich

@pagnix wrote:
The tell me it's Dropbox Plus plan

The Plus plan is not a Dropbox Business plan. It's a personal plan (meant for one person) and not considered a "business" account, even if they're using it for business purposes. Judging by the message you received about signing in with a work account, I'd guess that the Microsoft Migration service only works with Dropbox Business accounts.

All comments

Megan

Hi @pagnix, let's jump into this!

Can you send me a screenshot of the precise error you get on your end, in order for me to have visual?

Also, which Dropbox subscription are they on? Do they also have an Office 365 subscription?

Keep me posted, and we'll take it from there!

pagnix

Hi

They are all paid up
I have acess to 365 and their Dropbox
so I know the passwords and user names are correct
but just get this

Jackson

Hi @pagnix, sorry for jumping in.

Can you share with me which Dropbox plan and which Office plan they have purchased?

Keep in mind that, Dropbox team accounts require an Office 365 (team, team Premium, ProPlus, E3 or E4) subscription.

Thank you!

pagnix

They are a charity and fully licenced for teams etc. and business dropbox.

I would have used their dropbox "help" but the reply would not have come back to me.
so I thought I would use communities to save them forwarding mails.

I have the main USR/PW to do the sync not an account linked to me.

I have an ac Admin on the 365 as I'm part of the team..

Rich

@pagnix wrote:
I have the main USR/PW to do the sync not an account linked to me.

When you sign in on the Dropbox website with that account information, what plan does it show on your Plan tab?

pagnix

The tell me it's
Dropbox Plus plan

Thanks

john

Rich

@pagnix wrote:
The tell me it's Dropbox Plus plan

pagnix

Thank you I shall let them know

CGann1

I'm getting the same error even though the account is a Dropbox Professional plan. What can I do to resolve this?

Mark

@CGann1

The same thing as what @Rich said applies - it is viewed as a personal single user plan and not classed as a business one (only the 3 seat business licences and above are Business ones).