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Scrolling folders in mobile app

It used to be that you could quickly access folders using the alphabet down the side in the mobile app. This has been changed. Now, if you tap any of the letters you are taken straight to the bottom of the page. I have a folder with approximately 1000 subfolders. It’s quite irritating having to manually scroll down the list to get to, say, the folders beginning with M. This was an extremely useful feature, when it existed. Why remove it? Mega and Sync at lease have a bar you can use to quickly scroll down. Dropbox doesn’t even have this feature.

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Walter

Hey @Simonp0123, sorry to hear you're having issues with this.

Can you please clarify your device's OS and the version of our mobile app installed there as well?

Have you cleared the app's cache since you first noticed this issue?

Let me know and we'll take it from there.

Simonp0123

Hi Walter
I’m using iOS 15.7 and the latest version of the app. This problem has persisted for for maybe a couple of years (at least one year, anyway). I haven’t cleared the app’s cache so I’ll give that a go.

Simonp0123

Clearing the cache doesn’t make any difference

Megan

Hi @Simonp0123, out of curiosity: have you tried uninstalling the Dropbox app on your mobile, then re-installing it?

Also, how are you sorting your folders (name, last modified, size or type)?

Simonp0123

Hi Megan

I haven’t tried uninstalling then reinstalling. I shall try this later when I get home.
My folders are all sorted by name.

Megan

Hi @Simonp0123, take your time!

Once you've tried uninstalling the app, let me know of the results and we'll take it from there. Thank you, Simon!

Simonp0123

Hi Megan

This doesn’t work either. I still get taken to the very bottom of the list regardless of which letter I tap

Megan

Hey Simon, I just sent you an email in order for us to have a closer look into this.

Reply back to me, and I'll see you there.

Rammi-Kanj

The Dropbox iPhone application has a search bar on the right hand side of the screen with letters A-Z which do not function, you can only select A which takes you to the top of page and B which takes you to the bottom of the page, the other letter do nothing when pressed, it’s hard to navigate through a large folder with many folders.
This is not a new issue and has been around for several years. Hopefully dropbox get this fixed soon.

Rammi-Kanj

Hi Megan,

I’ve been a Dropbox user for several years and I’ve had this issue for as long as I can remember. I’ve owned a few phones over the last couple of years (latest iPhones) and always had this same issue.
It is surprising that this has not been resolved yet!
Just out of curiosity why not trouble shoot the step on your own device to confirm if this is a Dropbox issue rather than ask us to do so many trouble shooting steps?

Simonp0123

Dropbox told me that this feature had been removed some time ago. It seems it is upto me to suggest to the relevant people that it be reinstated. I don’t know why this can’t be done by the person who contacted me from Dropbox! Talk about lazy! So, I have decided that I’m going to stop using Dropbox. I have started to transfer all my files into my OneDrive account. At least with this I am able to use a scroll bar to quickly locate the files I want. With OneDrive I have, effectively, 6TB of storage (though I have to use different email addresses, but this is only a minor detail) - much cheaper, and greater storage, than Dropbox.

Hannah

Hey @Rammi-Kanj, thanks for the nudge here and sorry to see you're having trouble with this.

After testing this on my own device, the feature does work for me, so you'll need to check a few things on your end.

Firstly, make sure you're on the latest version of iOS and the Dropbox app.

Also, the Dropbox app needs at least 50MB of free space on your phone (not your Dropbox) to work correctly.

And if that doesn't help, you can also tap on "account", then on the gear icon and then on "clear cache", to see if that helps.

Let me know how it goes!

Rammi-Kanj

Hi Hannah,
I’ve tried clearing the cache, same issue.
I have plenty of available space on the phone and both phone and app are on latest updates.

Please note I’ve had several devices over the past years, and had a few Dropbox accounts. This is not a new issue for me.
It would be great if we can get it fixed.

Simonp0123

Hi Walter
I’m not going through all this again. I e explained it several times now. I’ve gone through all the suggestions several times as well. The issue is that Dropbox developers have removed the ability to tap the letters of the alphabet to quickly access folders lower down. For example, if I want to go the a folder beginning with M, I tap M but I’m taken straight to the bottom, to Z. Even if I tap B I’m taken to Z. This feature needs to be reinstated. It has nothing to do with my phone. I’m fed up with having to trawl through hundreds of folders to get to the one I want. I’m also tired of trying to explain the issue. Dropbox used to work very well for me but now it doesn’t.

Hannah

Hey @Simonp0123 and @Rammi-Kanj, if you open the Dropbox app, tap on "account", then on the gear icon and then you turn off the "Keep folders on top" option, does that help?

Simonp0123

Pardon my French, Hannah, but **bleep** me. That works! How simple is that! Thank you very much. I don’t even know what ‘keep folders on top’ means. Developers create a whole new language known to nobody else but themselves and us mere mortals have to try to figure out what the f they mean. I shall put you on my Xmas card list

Rammi-Kanj

Yes it works, thank you very much.
I’ve struggled for along time scrolling through 100’s of folders. I’ve Researched and couldn’t find a way to fix the issue. I’m sure you’ve got a lot of customers that have the same issue that have know idea how to fix it, just like me.

I suggest you default this strange setting to off so ppl can scroll like they ought to.

It is an extremely annoying feature to have on as default. Or at least make the scroll work while the feature is toggled on.

Hannah

Thanks for the update, @Simonp0123 and @Rammi-Kanj!

I'm happy to see that this worked for you and rest assured that your feedback has also been passed along to our team.

If you need anything else, please let us know.