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Download files fail, cancelled or incomplete

Every time I try to download a file I get a failed, cancelled or incomplete status in Chrome or FireFox.
I am trying to download an OVA file which I have purchased. After notifying the seller, they claim that
the issue is with DropBox.
I am attempting to do this on a desktop PC, Windows 8.1 Pro (64 bit)

Wollf

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Comments

Jay

Hi @TERGUS, thanks for bringing this to our attention.

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely?

Keep me updated with any progress!

TERGUS

Hello Jay,

Thank you for your response. I am using Windows 8.1 Pro (64 Bit) using only Windows Defender. I have attempted to download a large OVA file at least 30 times, but never getting past 2GB of 20.4GB. Have used both Chrome and FireFox in both normal and incognito modes.

Megan

Hey @TERGUS, thank you for reaching back to us. I hope you enjoyed your weekend!

It isn't currently possible to download files that are that large via the web interface. I apologize for any inconvenience this may cause.

Are you accessing the file through a shared link? Do you use the desktop app, by any chance? If you do, can you try syncing the content locally to the device?

Keep me posted!

TERGUS

At this point I am totally frustrated.

I am using a desktop PC running Windows 8.1 Pro (64 bit) and have downloaded the desktop Dropbox app, which I am assuming is working correctly. When I click on the Dropbox icon it opens the Windows File Explorer. From here on out I am totally lost.
I have upgraded to Dropbox Professional, since the file I need to download is 20.4 GB.

The file I am trying to download is: https://www.dropbox.com/s/2mphf8rq9so9rlh/Mercedes_2019.ova?dl=0

I would like to thank you in advance for your considerate attention and help with resolving this problem.

Jackson

Hi @TERGUS,

When you install the Dropbox App, it creates a Dropbox folder in your hard drive. The Dropbox folder mirrors the contents of your account, as you see it on the website.

I would suggest to navigate to the file's location using the Windows File Explorer, and double click to open it.

If the icon on that file is a grey cloud, it may need few minutes to download and open.

Keep us posted with any updates.

TERGUS

At this point I am totally frustrated.

The file I am trying to download is: [Removed as per Community Guidelines]

I would like to thank you in advance for your considerate attention and help with resolving this problem.

Jay

If you've upgraded to a Dropbox Professional plan, you can add the shared link to your account from the site when you're signed in.

This will add the file to your account, which the Dropbox desktop application will then download automatically.

TERGUS

Jay,

Thank you for your response. How do I add the shared link to my account from the site when I'm signed in.

Is there a tutorial I can watch?

Rudy

Rich

@TERGUS wrote:
How do I add the shared link to my account from the site when I'm signed in.

When you're viewing a shared link while signed in to your account, there will be a blue Save to Dropbox button next to the download button.