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Unable to login S Mode

Able to login ok via web but when opening in S Mode app cannot login due to reCAPTCHA, you enter username/password fine, then reCAPTCHA comes up, complete that as required but then after clicking verify it goes blank then reopens reCAPTCHA as though clicking login again so unable to get past this step, any help would be hugely appreciated!

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Capital House

I noticed the app was just updated, so I tried again.

I can now login successfully just with email and password and no reCAPTCHA window, blank or otherwise appears.

Thanks

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Walter

Hey @recrucial, sorry to hear you're having issues with this.

Can you please send us a screenshot of where you get stuck so that we can have visual too?

Did you try rebooting your computer or relaunching the app since you first noticed this happen?

Any additional information will be much appreciated!

recrucial

Hi Walter,
I have tried rebooting the computer, the app, unistalling and reinstalling etc. Please see attached!
It opens the box to do the CAPTCHA verfication but then as you click to it goes back to blank and then reloads again as in image 1.
Thanks.123

Walter

Thanks for the screenshots @recrucial - much appreciated!

If you happen to have a firewall or antivirus running, could you pause them temporarily and try again?

Also, if you happen to be on the Basic plan, make sure that there are no more than 3 devices connected to your account as you might be hitting the device limit.

In any case, please let me know of any updates!

recrucial

Hi Walter,

No luck! Checked and tried both suggestions as well as ensuring I have most up to date settings/browsers etc and even resetting the IP address.

So frustrating!

recrucial

When logging on a new laptop my account auto-redeemed HP Promo, now when trying to login to another new HP laptop it will not allow sign in as the Dropbox for S mode is showing as Dropbox + HP, is there a way to either remove the promo from my current account so I am able to login or a way to stop the Dropbox recognising its another new HP device?

I have been unable to login for days and access my work documents so becoming increasingly frustrated!

Jammas

Have you solved this issue. I am about done with Dropbox... I also have work info that I have to access.

simonvestin

Same problem for me!

recrucial

Nope! Still here without access to my stuff 😥

ProfJeff

I have the same problem. It worked fine until I upgraded to Windows 11. I have uninstalled the app, reinstalled the app, and I get the endless Captcha loop as well. It works on my phone so I know my account is ok. I think something has not been updated in the app to work with the latest update from the MS group.

recrucial

Hopefully one of the DropBox team will reply sometime soon with a resolve for us all!

LenVT

I've been using this app successfully for about a year. This morning it forced a login and then Captcha. The Captcha cycled continuously, never allowing access to my account. Please help.

slappy

I've had Dropbox for well over a year possibly 2... today I went to use the desktop app which looks like it's been upgraded and signed me out, but when I go to sign in (with my correct password info) I cannot get past the reCAPTCHA robot in the desktop app.. I can log in fine online..
The desktop app does it display anything more on this reCAPTCHA (normally I'm clicking stop lights or crosswalks)... and when I click the "I'm not a robot" it just reloads another ReCAPTCHA that looks the same (no images)

I already re-installed the app, still cannot get past this...

Rainer3

I have the same issue with by Dropbox for S mode on my tablet.

Hannah

Hey @slappy, thanks for bringing this to our attention.

This looks like it might be the Dropbox for S mode and not the Dropbox desktop app.

Is the S mode version the Dropbox app you're using? Or do you have the Dropbox desktop app installed as well?

If so, are you able to access the Dropbox folder on your computer as normal?

If you prefer to use the S mode version, can you temporarily disable any security app you might have, like an antivirus/VPN/firewall, to see if that helps?

Keep me posted.

Chris12345

I have exactly the same issue. Windows 11 S mode. Tried everything....It is not working. Great work Dropbox!!

Chris12345

And what a poor Customer Service to troubleshoot our issue! I am speechless!!

ilCarra

Same problem...

Can you update Dropbox Mode S for Windows 10??

svensven

All you suggest have already been tried out. The problem is reported one week ago, and we are desperately in need of a solution.

Nancy

Hi everyone, I hope you’re all doing great.

For anyone who’s still having this issue, can you please go here and open a ticket/email with our support team?

After you’ve done so, please make sure to send me your ticket numbers here.

Thanks!

jash1a

reCAPTCHA cycles continuously - no ability to login to "S" mode

Nancy

Hi @jash1a, thanks for posting on the forum.

Can you please open a ticket via this link, and send me your ticket number?

bdipert

I'd be happy to submit a ticket if I could figure out how to do so. I can't seem to get past the "Chatbot", which offers up unhelpful suggested answers to whatever question I enter ("can't log into Dropbox using the S Mode app") but seems uninterested in letting me proceed to actually file a ticket.

More precise instructions, ideally bypassing the annoying Chatbot, would be greatly appreciated.

I'm using the "S Mode" app on a Surface Pro X running Windows 11 for Arm, by the way....because Dropbox still refuses to release a full-featured Dropbox client for Windows for Arm...grr....

ilCarra

Hi @Nancy.

This is my ticket number:

Ticket #18945756: TEAMS: Loop Captcha

I don't know how send you private message.

Thanks

recrucial

Hi @Nancy

I have this issue also!

svensven

Following your suggested link I get two possibilites: Ask Dropbot or Visit he Community. I can't see there is any possibility of filing a ticket there.

Chris12345

Hi,

I cannot login via Windows 11s App.

It keeps me in a "I am not a robot" loop from reCAPTCHA

Tried everything and running out of ideas...

DonutDaddy

I have this exact same problem. The reCAPTCHA box is white and the pictures run in an endless loop. Every once in awhile it simply reloads the box, but it never goes past.

DonutDaddy

I had to reinstall Windows 10 due to network issues, and now I’m having the same problem. I can’t log in and I can’t access my work files.

Chris12345

I have this issue also

bdipert

FYI Dropbox just posted an app update that fixed the perpetual reCAPTCHA loop issue, at least for me. Hit up the Microsoft App Store on Windows 10/11 for it if it hasn't yet been auto-pushed to you.

Now if they'd just release a full-featured Dropbox client for Windows for Arm....