Cannot edit shared Microsoft Word file

Question

I have permission to edit a docx file, but when I open it it looks like a pdf and can’t be edited- I can’t click and type anywhere on the doc, and there’s no editing toolbar. It shows I have access to edit the file, and I’m logged into the relevant account. I’m using a chromebook and it was working until recently. It seemed to go wrong after I reset the chromebook, but I’m fully logged in and have all apps downloaded etc.

sallybm · Accepted Answer

Hi Hannah,

There is an option to open with Word for the Web, however even in Word for the Web it is not editable (it looks like a pdf).

We actually found a solution. We had been trying to open the files through dropbox in the browser. When we instead opened them through the dropbox app, eveything worked fine. I don't know why this should be a fix however, it cost a lot of time to work it out!

Thank you,

Sally