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Do I have to upgrade because an account I have been given access to has exceeded my storage limit?

I have a basic free Dropbox account with 2.25GB of storage. I have been given access to a client's paid account to be able to access and edit their docs when needed. I want to use my own Dropbox account for other things.

My account is saying I've exceeded my storage limit and files have stopped synching - I've seen in the community that their usage impacts my storage space as well - do I have to pay to upgrade to get more storage for my own account because I have access to their account? I don't want a paid account.

Thanks!

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Accepted answers

Rich

@IrisConsultingNE wrote:
I have been given access to a client's paid account to be able to access and edit their docs when needed. ... My account is saying I've exceeded my storage limit and files have stopped synching ...

You haven't been given access to their account. You've been invited to join a shared folder. When you accept, you're adding the folder to your own account, so you need enough storage to hold it. You're not directly accessing a folder in their account. You have your own copy of the folder, and it syncs with theirs.

https://help.dropbox.com/storage-space/storage-space

You'll either need to upgrade your account or, if you only need view access, ask them to send you a shared link instead.

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Rich

@IrisConsultingNE wrote:
I have been given access to a client's paid account to be able to access and edit their docs when needed. ... My account is saying I've exceeded my storage limit and files have stopped synching ...

https://help.dropbox.com/storage-space/storage-space

You'll either need to upgrade your account or, if you only need view access, ask them to send you a shared link instead.

IrisConsultingNE

Thanks for the answer...

If I am solely using Dropbox for their files that would mean both the client and myself are paying monthly subscription fees for the same content, right?

Mark

Hi @IrisConsultingNE

Yes thats correct.

Rich

@IrisConsultingNE wrote:
If I am solely using Dropbox for their files that would mean both the client and myself are paying monthly subscription fees for the same content, right?

Same content, but you have your own copy of those files in your account. You are not directly accessing the same copy of files in their account. You have your own copy and when you make changes to those files, the changes are synced to the copy in your client's account.

IrisConsultingNE

Thank you 👍

dferens12

I have provided access to someone with a basic subscription to upload files to one of my data rooms. They are being told they need to pay to upload any more data. It is my room, under my subscription, why would this individual need to pay for a subscription just to upload files for a two week process? It is my dropbox room.

Mark

If they have been added to a shared folder which they then have read write access to it uses up their space and their quota.

If, however, you just need an upload off them cancel the share and send them a Requests link: www.dropbox.com/requests.