Child Item

Account closed by Dropbox; is everything deleted?

Is it since I received the email informing me that the account had been closed everything in the account was deleted?

Just wanna check any file had been uploaded to the account.

Also wondering why some account could be remained activated but some were closed, given all haven't been accessed quite a long period of time

Find more posts tagged with

Account Access

Comments

Rich

@RobinHC
wrote:

Is it since I received the email informing me that the account had been closed everything in the account was deleted?

Once an account has been deleted, neither the account nor the files within it can be recovered. There's also no way to see what files might have been in the account.

delux

Hi I didnt login to my dropbox account for around 5 years and it got closed or something im wondering if there is any way to recover the account or the files that i had saved in my dropbox account.

Thanks

Mark

Hi @delux

No, unfortunately not. Once an account is closed for inactivity its not possible to recover its contents.

ljwaisman

My payed-for account seems to have been closed by Dropbox. I received a message in January saying my credit card was no longer valid. My computer had been stolen, so I didn't read it. Now in July my account does not existg any longer. How can I communicate this to the company?

Megan

Hi @ljwaisman, I hope you're doing well!

Keep in mind, that even if your account got downgraded, that doesn't mean it would have been deleted. Do you remember when was the last time you accessed your Dropbox account online?

Also, do you get any errors when trying to sign back into the account?

Keep me posted!

ljwaisman

My account has been apparently closed by Dropbox (when I try to sign in it creates a new empty account). Since my computer was stolen, I didn't read a mail from Dropbox, in January, asking me to update my credit-card. I never got a message announcing anything about account closing. I need access to my prevoious files but don't know how to contact the company. Any help?

ljwaisman

According to Google my activity I accessed dropbox, including several mof my folders, on february 5th. I don't get any error messages. When I tried to sign in a couple of hours ago it seems to have created a new account without any of my previous content.

EvanDBX

Hey @ljwaisman, sorry for jumping in!

Do you happen to have more than one email address and Dropbox accounts? If that is the case, can you ensure that you're signing into the correct one?

Also, can you please clarify what you mean with your Google activity?

Waiting for your reply!

ljwaisman

I have two mail accounts, but had only one dropbox account. In any case, I tried both addresses with dropbox and in both it gave me a new free account. My google activity is in link removed

It tells you the sites you visited, among other things.

Hannah

Hey @ljwaisman, have you searched your email accounts for emails from Dropbox regarding your account getting closed?

ljwaisman

No I have not.

Megan

Hi @ljwaisman, sorry to jump in here!

Is it possible that you have any linked devices, that could still be linked to the old account you had?

ljwaisman

No, they all got stolen

Hannah

Hey @ljwaisman, if I were you, I would definitely search my email accounts for emails sent by Dropbox, to make sure which email address was associated with the account in question and to see if you can find any clues as to what happened.

If you know the email address and you are prompted to create a new account with it, when trying to sign in, it means that the account no longer exists for some reason and I'm afraid that if it got disabled, it cannot get reinstated.

Gurkan Altun

For a long time, I have not been able to log into the account for reasons beyond my control. I could not log in for about 18 months because I was unfairly deprived of my freedom. Therefore, I cannot access the data in my account. Especially the baby photos of my children are very important to me. I would like you to help me to access the content in my account again, provided that I pay the fee.

Mark

Hi @Gurkan Altun

Unfortunately accounts which are not accessed in over 12 months are removed for inactivity. https://help.dropbox.com/account-access/email-about-inactive-account

It is not possible to recover data / files from accounts which are removed in this way.

Mowgli98

Ho avuto questo problema mi avevano “hackerato” l’account di google e quello di dropbox dopo molto tempo passato a discutere con il servizio di google per dichiarare che fossi il proprietario dell’account riesco a sbloccarlo arrivo qui e mi dice che il mio account è stato eliminato per inutilizzo il problema è che c’erano dei file veramente importanti e non so come fare

Megan

Ciao @Mowgli98, benvenuto nella nostra community!

In base all'errore che hai menzionato durante il tentativo di accedere al tuo account Dropbox e all'inattività menzionata lì; sembra che sia passato molto tempo dall'ultima volta che hai effettuato l'accesso al tuo account.

Se l'account è già stato chiuso per inattività, temo che non possiamo fare molto per ripristinare i tuoi file.

L'account dovrebbe avere un'azione al suo interno solo una volta ogni 12 mesi per essere mantenuto attivo. Puoi saperne di più qui.

Mi dispiace di non poterti essere di grande aiuto, ma fammi sapere se hai domande.

Grazie!

PS: ho incluso un messaggio che è stato tradotto automaticamente, ci scusiamo per eventuali errori che potresti trovare.

Hi @Mowgli98, welcome to our Community!

Based on the error you mentioned when trying to access your Dropbox account, and the inactivity that was mentioned there; it sounds like it's been a long time since you last accessed your account.

If the account has already been closed due to inactivity, then I'm afraid there isn't much we can do regarding restoring your files.

The account would need to have an action within it just once every 12 months to be kept active. You can find out more about this here.

Sorry that I can't be of much help with this, but do let me know if you have any questions.

Thanks!

PS: I've included a message that has been automatically translated, apologies for any mistakes you might find.

Nasrudeen Mohamed

My email was [email removed as per Community Guidelines] was closed on 16/12/2018 due to inactivity I had thought my drop box was linked to a different email to the one stated above years later after retrieving my details on the email above I realised that my drop box was linked to that email, I had so many sentimental files and photo and videos that have now been subject for deletion! I don’t know how I can retrieve them as my email now dosent seem to exist, can I kindly be assisted kind regards!

Mark

I'm afraid it is not possible to recover an account deleted for inactivity - all data within it is wiped as the emails say 😞

Unfortunately that data is not recoverable via Dropbox.