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Dropbox app won't upload images anymore from the iphone

Jodes

Anyone else finding that since the update, they can't get images to upload to dropbox on their iphones anymore?

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Accepted answers

Megan

Hey @Jodes, let's try one more step, please.

Feel free to uninstall the app, reboot your phone, then re-install. If this doesn't work, take a screenshot of the error message you get, and send it back to me here, so I can have visual too.

All comments

Megan

Hi @Jodes, I'd be happy to help!

How exactly do you upload the images? Do you use the camera upload feature, or manually by clicking the + button?

Have you tried restarting your phone, by any chance?

Let me know more!

Jodes

@Megan I have restarted my phone. I have tried uploading directly from the image and get error messages. I’ve tried doing it from the Dropbox end and get the same error.

Dropbox has asked me twice now to report the problem which I have but nothing has changed and there’s no actual ‘contact us’ for Dropbox so I’m wondering if I should stop using them and go to another similar service.

Jodes

Megan

Hey @Jodes, what is the OS of your mobile app, and what about the version of the Dropbox app that you have installed there?

You mentioned you get an error, can you let me know what the error is, please?

Jodes

Hi @Megan

Dropbox version 294.2

software for phone 15.6.1

There is no error code, it just says 'couldn't upload file, can you give us more details so we can fix it?' which I've been doing now for days and it isn't fixed. After I get that one it's 'couldn't load file. Sorry, an error occurred. Please try again later'.

Megan

Hey @Jodes, do you use camera uploads to sync your content?

Have you tried to clear your app's cache? If not, can you try accessing your Dropbox settings, and giving it a go?

Jodes

@Megan how would you clear the cache of an app? I don't appear to have any controls to clear app caches in the settings of dropbox, it only shows me what dropbox can access, and under settings my only options are to delete it or offload it but offloading will keep all the data anyway so no effect on cache. I tried googling how but there appears no real way of clearing a cache, just deleting apps.

Megan

Hi @Jodes, if you access the app, under Account, then click on the gear icon, and then clear cache.

Jodes

Hey @Megan thanks for that. I cleared the cache, exited the app and restarted it and unfortunately the exact same issue is still there.

Megan

Hi @Jodes, you've never clarified if you click on the + icon to upload content, or if you use camera uploads.

Can you let me know more?

If you're using the latter, can you try switching camera uploads off, then on again?

Jodes

I tried direct from my photos after taking it to upload that way, as well as from Dropbox app itself, the +. Neither works.

Jodes

@Megan I tried direct from my photos after taking it to upload that way, as well as from Dropbox app itself, the +. Neither works.

Megan

Hey @Jodes, let's try one more step, please.

Feel free to uninstall the app, reboot your phone, then re-install. If this doesn't work, take a screenshot of the error message you get, and send it back to me here, so I can have visual too.

Jodes

@Megan I deleted and added it back and that has fixed the problem, it seems to be uploading fine now. THank you so much for your help 🙂

Megan

Awesome news, @Jodes!

Happy to know everything is back on track. If you need anything, you know where to find me.

Jubilbae

I've been unable to upload files and images for over a month now. I don't know what else to do.

Megan

Hi @Jubilbae, welcome to our Community!

Which one of our platforms do you use in order to upload content? Our website, the desktop or mobile app?

Keep me posted, and we'll take it from there.

Jubilbae

I use the mobile app

Jubilbae

@Megan I use the mobile app

Nancy

Hey @Jubilbae, I hope it’s OK to jump in.

Can you please clarify whether you’re unable to upload your files to the Dropbox app manually (by clicking on the + button) or automatically via camera uploads instead?

What happens exactly when you try to add them to your Dropbox account?

Jubilbae

@Nancy. I can't upload the files and images via clicking the + button.

Nancy

Thanks for clarifying, @Jubilbae!

Are you receiving any type of errors when trying to manually upload your files to Dropbox?

Have you tried connecting to a different WiFi network/via cellular data? Do you experience the same behavior if you do this?

laatdedoosvallen

Camera uploads doesn't work. Nothing is uploaded allthough it says Backing up and the blue activity bar is moving. It worked yesterday... I still have 527 photos to be backed up on my Iphone 7. I get NO error messages whatsoever.

Mark

Do you have enough quota?

www.dropbox.com/account/plans

Jubilbae

@Nancy I don't receive any error messages. It just shows «waiting to upload»

I haven't tried using a Wi-fi. I only use my cellular data.

Jay

Hi @Jubilbae, Do you have any proxy, VPN, security software, or even carrier settings that could be restricting traffic to the following Dropbox domains?

Could you try connecting to a reliable, stable WiFi connection to see if the files upload normally?

Jubilbae

@Jay I'm not sure I have any security restrictions, and I'm not so sure about the stable wi-fi because my country isn't the best with wi-fi 🤦

Jay

It's possible there's something affecting the upload on a cellular network, hence why I want to try a WiFi network, to further investigate what could be occurring.

Jubilbae

@Jay I tried, but it didn't work. I got the same error message

Walter

Hey @Jubilbae, sorry to jump in, but could you clear the app's cache on your device and then try to upload your files again?

If you still get the same error, please send us a screenshot so that we can have a visual too.

Thanks!