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My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned out all deleted items, but it makes no difference. I have been unable to contact any sort of support through the website, so am hoping someone might know how to fix this. Thanks.

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Comments

Jay

Hi @frot, thanks for bringing this to our attention.

Deleted files don't take up space on your account, so removing there wouldn't have made any difference to the quota.

Is it possible you have a backup enabled and visible on this page on your account?

This will help me to assist further!

n_air

Hello,

For a few weeks now, Dropbox has been unable to sync my files.

When I use the online interface, it says that my Dropbox is full: "Used space: 43.25 Gb of 2 Gb".

However, I only have a few files and a small shared folder, accounting in total for about 50 Mb.

I have deleted every file and folder from my Dropbox and left every shared folder. The web interface shows that my Dropbox is completely empty.

However, it still says that it is full, with still more than 43 Gb used.

How can I solve this? Is there a way to reset my dropbox to 0 b used, wiping all files?

Thanks,

Thomas

KatarzynaMaria

Hello, Im very new here.

Myy current problem is that Im currently using dopbox basic, wiht 2 Gb.

I have only one app, the joplin with about 25MB, and no fotos or films or music.

Why mained the system for a few days: Looks like you are out of Drobox storage.

This is not true.

How can I get the system to let me contiue to use my 2GG in peace. Or how can I review the entiere content of my accout.

Thanks!

Megan

Hi @KatarzynaMaria & @n_air , I hope you're both doing well!

Can you send me a picture of your Home page please?

Also Katarzyna, could you check your account's plan page, and let me know what it reports there?

Do you have any Backups enabled?

Let me know more!

KatarzynaMaria

Hello Megan,

So, this ist my screenshot.

I see the surprisingly high amout of data, but cant explain the origin.

Ist there a possibility to view the files in account?

Thank you!

n_air

Hello

I had indeed a backup of a drive, using 43 Gb.

I had even no idea DropboxBackup existed.

I have deleted it and it solved my issue.

Thanks!

Thomas

KatarzynaMaria

Hello again,
neither in the webinterface nor in the app the origin of the amount of data is recognizable for me. thank you again!

KatarzynaMaria

Hello again,
how can I determine if I have (accidentally) activated the backup!

saerdna

I can confirm what Katarzyna, my friend, wrote.

Is it a bug in the

a Web interface of Dropbox,

b interface of the Dropbox app for Windows and

c interface of the Dropbox app for Android

that it is not transparently displayed what amount of storage is used for which folder/ for which function?

We would be very happy if you help us to fix the problem. Thanks.

KatarzynaMaria

Hello again,
I just wanted to confirm that my problem is solved, it was the backup. It took a lot of effort to find out.
I wonder, however, why the operators cannot inform the users, even when they ask, what the storage space is filled with.

Why are users not informed explicitly and without being asked in the settings where the storage space is being used up? More clarity would be in the interest of the user.
Instead, expensive upgrades are immediately recommended.
Honni soit qui mal y pense

SOpp

My dropbox is indicating "Your personal dropbox is full using 2.6 regular files." I can't find the regular files that is using the space. I do not have any files in "Shared," "Deleted," "All files," etc. How do I locate these "regular files" and remove them and free up space! Thank you.

Megan

Hey @SOpp, welcome to our Community!

Have you enabled our Backup feature, by any chance?

Also, where is the 'full' message coming from? Where is it showing?

Keep me posted!

SOpp

When I log into Dropbox it flashes "you are not syncing, dropbox is full." I was able to locate that it is regular files and not back up files.

Backup is NOT enabled at this time. It was and somehow when I put a flash drive in it backed it up. We deleted those files from backup, but it didn't clear them out of dropbox and it is still showing full "regular files"

Megan

Hi @SOpp, could you send me a screenshot of what your plan page reports?

Also, what do you see when visiting your account's home page?

erx e.

GODDAMN BACKUP.

why is there no proper link to that on the /home page??????? it is impossible to find without the link you posted.

also the backup data does not count against the quota until you fill the dropbox a bit, then it suddenly appears as ghost data, i was going crazy figuring out what the hell is filling my dropbox.

SOpp

Attached is a picture of the information showing "regular files" are using the space. There are no files showing when I log on to Dropbox

dropbox screen shot.jpg

Hannah

Hey @SOpp, sorry for jumping in here.

If it was backup files, they'd still show up as 'regular files' on your plan page.

Can you go to this page and send me a screenshot of what you see there?

SOpp

This is what I get!

Hannah

Thanks for the screenshot, @SOpp.

One more thing, would you mind sending us a screenshot of the current syncing status of the Dropbox application on your computer?

To see that, please hover your mouse over the Dropbox icon in your system tray.

Make sure to click on the arrow that shows your hidden icons, if you don't see the Dropbox icon in your system tray.

SOpp

This is the response I receive regarding syncing:

Review asap: Your Dropbox has stopped syncing. You’ve reached the limits on your current plan. Resubscribe for up to 3 TB of space.

Hannah

I see, thanks for checking.

Would you mind confirming that you also have the same Dropbox account linked to your computer, as on the Dropbox website?

To check that, click on the Dropbox icon in your system tray, then on your initials/profile pic, then on 'preferences' and then on 'account'.

Do you see the same email address as here?

SOpp

Yes, it's the same. Where are "regular files" hidden? That is what is taking up space, but I can't find them

Nancy

Hi @SOpp, and sorry for jumping in here.

In general, your regular files include any content that’s not shared with anyone else (you’d be seeing these files on your All files tab and your Backup page).

SOpp

There are no files in either of those tabs but my account says I'm full and it is regular files. There are files somewhere in the background that is filling my dropbox and we cannot find them. Can you find them?

Walter

Hey @SOpp, sorry to jump in, but could you send us a screenshot of your account's plan tab to check your quota breakdown?

SOpp

I have sent this several times.

dropbox screen shot.jpg

Nancy

Hey again, @SOpp!

Do you mind if we open a ticket for you instead, and investigate this further?

If that’s OK, we can message you directly to the email address that’s linked to your Community profile here.

SOpp

That would be great

Nancy

You’re all set!

When possible, please reply back to my email and we’ll check this together.

tcare

Dears,

I recived this messege on my dropbbox (your dropbox is full) but when I select all the foldes I have on Dropbox it's less than 3G and the total space i have on Drobox 3.75gb, but when i check my account I recived I have 14.2 GB !! but I really don't know where's these files !! i can't find it

Looking forward to hearing from you

Kind Regards