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Why am I getting a "Can't create folder" error when attempting to create a folder via web ui?

sheridap

see screenshots below on the sequence. very frustrating an lacking in-app help of any kind to explain why.

thanks in advance for help/ thoughts.

1 - navigate to menu

Screen Shot 2022-08-07 at 10.59.59 AM.png

2 - select create folder

Screen Shot 2022-08-07 at 11.00.08 AM.png

3 - give folder a name

Screen Shot 2022-08-07 at 11.00.17 AM.png

4- error appears at bottom of screen

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Comments

Jay

Hi @sheridap, thanks for bringing this to our attention.

Are you getting this error on any location on your account, or just within this above folder?

Is a shared folder to which you have read-only access?

This will help me to assist further!

FCBC

I'm also getting the exact same error. For me, it's not a shared folder.

Walter

Hi @FCBC, sorry to hear about this.

Could you clear your browser's cache and/or try another browser?

If you do and still get the same results, please send us a screenshot so that we can have a visual too.

Thanks!

Arthur Zey

I own the containing folder.

I just cleared cache and cookies and logged in again.

Tried to create a folder the same way as the OP; got this error:

Screenshot 2022-11-03 at 08.16.55.png

Chrome 107.0.5304.62 on macOS 13.0.

Just tried on Android app 305.1.4 on Pixel 7 Pro:

2022-11-03 08.20.57.png

Aside from the UI bug that I reported months ago and doesn't seem to be a priority to fix (the fact that the contents of the text field are offset and cut off), I can't create a folder that way, either.

But files seem to be syncing across devices just fine.

Arthur Zey

Nevermind. I guess it was a transient issue that resolved itself. Just a bit annoying that Dropbox status shows no downtime or degradation of services, which feels quite deceptive.

Megan

Hi @Arthur Zey, thanks for posting here today!

I'm glad this was a fleeting issue, that resolved itself. Keep in mind that it could be related to your browser, hence the lack of reports on the status page.

I hope this clarifies.

Arthur Zey

> it could be related to your browser

No, it couldn't be. For several reasons that should be apparent from what I shared in my post...

Megan

Keep an eye out, and if you have any hiccups again, or strange behavior be sure to let me know so we can look into this thoroughly.

Thanks a bunch, Arthur.

Karlov

In our company account, as an admin, I can no longer create folders at the top level. The create button is no longer clickable. I am told I do not have authorization.

Megan

Hi @Karlov, welcome to our Community!

Just to clarify, are you trying to create a Team folder? Also, what do you see when you hover your mouse over the "i" icon on the top of the page?

Let me know more, and we'll take it from there!

Karlov

Hi @Megan,

Tnak you for your message.

I am trying to create any folder on the top level. I am being told here that I do not have the permission.

Megan

Hi @Karlov, can you kindly walk me through the steps you follow, when trying to create a new folder?

Have you also tried a different browser, or incognito tab on your current one?

sunnie1ee

Having the same issue, can't create any folder anywhere (normally can) - have tried clearing browser/using a different browser, just keeps saying 'can't create folder'

Jay

Hi @sunnie1ee, are you able to create a folder in the Dropbox folder on your machine, so that it syncs to the site?

sunnie1ee

I’m only wanting to work online, but yes it is allowing me to create a folder on the app itself.

Jay

Are you trying to create a folder with an invalid character? Could you try disabling all extensions in the browser to see if this could be affecting it?

sunnie1ee

Nope, I’ve tried different things including ‘test’. No extensions. Seems to be working on and off for some reason.

Jay

Are you able to create a folder in the root folder of the Dropbox account online, or do you get the same error as when creating it in that folder you showed?

WithFeeling

Hey there! - Was this ever solved? i am admin but i am unable to see any content in admin view, or add folders, change folder names in the top level, and this is the reason i am unable to copy and share links. Please help!

WithFeeling

I am the admin of our Dropbox account, and I first noticed it was weird when I wasn't able to copy the links of folders/files I created. But the other members of the company had no issues - the error in the top right of the screen would say 'Couldn't copy link, Check your internet connection and try again" and if i did this on the browser, it would say "Couldnt copy, it might be a fluke, try reloading the page" - I am unable to see anything in Admin view, so i am unable to add folders, or do anything! its been going on for 2 weeks and havent had any luck with tech support yet.

We pay a lot of money for this and our company runs on it!

any ideas?

Mark

That sounds like a connection issue between your machine and the servers.

Have you checked that a firewall isnt blocking you, that your time/date/timezones are correct and up to date?

PlayLearningLife

I have this exact same problem, in the same order and with the same dialogue boxes. It's been like this for months now and is very annoying. I can't rename folders, create new ones (shared or just for me) and I'm the owner of the Pro account. I can't see the this was resolved, at all?

Hannah

Hey @PlayLearningLife, sorry to hear about this.

Are you having this issue, while connected to a corporate or a personal network?

Have you tried different browsers or a private browsing window?

kboruszewski

If using Safari, click <Safari> to get the dropdown menu. Click "settings for dropbox.com", and uncheck "enable context blockers".