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Dropbox application suddenly not working with Windows 11

Yesterday, I noticed that Dropbox was no longer connected on my laptop running Windows 11. There is no system tray icon for Dropbox, and clicking on the start menu app icon does nothing at all; same for "Open Dropbox" on the website. I've uninstalled, reinstalled, rebooted multiple times, tried different firewall settings, redownloaded the installer, but no luck with anything. A previous thread discusses a similar problem, but no solution:
https://www.dropboxforum.com/t5/Apps-and-Installations/Windows-11-Upgrade-and-cannot-get-Dlox-to-work-properly/td-p/566989

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PDub81

I found the solution by logging out of my Windows 11 user account and downloading Dropbox while logged in on the Visitor account. I switched back to my user account and was able to open the Dropbox app and link my account. Very strange.

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Hannah

Hey @PDub81, welcome to the Dropbox Community.

Sorry to see you're having trouble with our application.

Have you tried the offline installer for Windows to see if that works?

Let me know how it goes.

PDub81

Thank you, Hannah. I will try it when I get home tonight and report back 😊

Hannah

Not a problem, sounds good!

Let us know how it goes!

PDub81

The offline installer didn't work. Same problem as with the other installation. I click on the Dropbox icon and nothing, and no Dropbox folder visible in the file explorer.

Megan

Hey @PDub81, sorry to jump in here!

Can you try an advanced re-install on your end, and let me know how it goes?

PDub81

I followed these steps and it doesn't work. Clicking the Dropbox icon does nothing, still no system tray icon either.

PDub81

Dropbox for S Mode is a workaround that allows me to open the files I need in the apps I use, but I can't consider this a permanent solution.

PDub81

Hannah

Happy to see that you managed to resolve this, @PDub81!

If you come across any issues again, don't hesitate to reach out.

See you around the Community and have a great weekend!

PDub81

Unfortunately this problem has occurred again. I need suggestions for a permanent solution. I don't want to be stuck reinstalling every few weeks.

Nancy

Hey @PDub81, I’m sorry to hear the issue’s back.

If you want, I can open a support ticket for you and investigate this further.

Let me know if that’s alright.

PDub81

Hi Nancy, yes please!

Nancy

You’re all set! I’ve logged a ticket for you, so that we can check this together.

Please reply back to me, when you’ve got some free time.

Cheers!

PDub81

Nancy, I have been out of town and away from the computer in question, which I did not want to post on a public forum beforehand. I am now back home. Please reopen the support ticket.

Jay

Hi @PDub81, I've sent you an email, please could you reply to it as soon as possible!

pafnooty

Same problem ... offline installer does not work. It does not automatically run (I think) but when I click on "restart the download" I get the following:

404 Not Found: /bfs/bwi/custom/shared/dbx-releng/dbx-releng/client/Dropbox 43.4.50 Offline Installer.x86.exe

rpc error: code = NotFound source = bfs/ffs/ffs.FFS/Stat desc = file does not exist: /dbx-releng/client/Dropbox 43.4.50 Offline Installer.x86.exe
ORIGINAL STACK TRACE:
dropbox/courier/status.newError
	go/src/dropbox/courier/status/errors.go:75 +0x88ce6f
dropbox/courier/status.ClientCast
	go/src/dropbox/courier/status/cast.go:212 +0x88c7ed
dropbox/courier/client/nodep.(*RpcMetadata).ConvertError
	go/src/dropbox/courier/client/nodep/metadata.go:76 +0x9ef77e
dropbox/courier/client/nodep.convertErrorClientUnaryInterceptor
	go/src/dropbox/courier/client/nodep/client.go:169 +0x9ef711
google.golang.org/grpc.chainUnaryClientInterceptors.func1
	external/org_golang_google_grpc/clientconn.go:345 +0x9a1407
google.golang.org/grpc.(*ClientConn).Invoke
	external/org_golang_google_grpc/call.go:35 +0x99f162
dropbox/courier/client/nodep.(*grpcClient).Invoke
	go/src/dropbox/courier/client/nodep/client.go:479 +0x9f2c0d
dropbox/proto/ffs/client.(*fFSClient).Stat
	go/src/dropbox/proto/ffs/client/ffs.dbx_stubs.go:239 +0xd1340b
dropbox/ffs.(*RemoteFileSystem).Stat
	go/src/dropbox/ffs/remote_file_system.go:255 +0xd191f2
dropbox/ffs.(*fileSystem).Stat
	go/src/dropbox/ffs/file_system.go:182 +0xd1594f
main.(*requestHandler).serveHTTP
	go/src/dropbox/ffs/http_proxy/main.go:577 +0x1052e21
main.(*requestHandler).ServeHTTP
	go/src/dropbox/ffs/http_proxy/main.go:646 +0x105398b
dropbox/web/server.(*Handler).ServeHTTP
	go/src/dropbox/web/server/handler.go:243 +0xe851ae
dropbox/util/http2.(*executorRequest).Execute
	go/src/dropbox/util/http2/executor.go:29 +0xd32ee3
godropbox/executor.(*queuedRequest).execute
	go/src/godropbox/executor/executor.go:48 +0xd2b108
godropbox/executor.(*WorkPoolExecutor).ProcessWithWaitGroup
	go/src/godropbox/executor/executor.go:174 +0xd2b613
godropbox/executor.(*WorkPoolExecutor).Process
	go/src/godropbox/executor/executor.go:134 +0xd2b3ea
dropbox/util/http2.(*queuedHandler).ServeHTTP
	go/src/dropbox/util/http2/mux.go:213 +0xd33b2a
net/http.(*ServeMux).ServeHTTP
	/usr/local/go/src/net/http/server.go:2462 +0x6a7c08
dropbox/util/http2.(*ProtectedPathsMux).ServeHTTP
	go/src/dropbox/util/http2/mux.go:166 +0xd3368f
dropbox/util/http2.(*MuxImpl).ServeHTTP
	go/src/dropbox/util/http2/mux.go:271 +0xd34085
net/http.serverHandler.ServeHTTP
	/usr/local/go/src/net/http/server.go:2916 +0x6a985a
net/http.(*conn).serve
	/usr/local/go/src/net/http/server.go:1966 +0x6a4d16
runtime.goexit
	/usr/local/go/src/runtime/asm_amd64.s:1571 +0x46aac0

pafnooty

I should add that I've tried every suggestion that I've seen. All of a sudden stopped syncing (maybe after a recent Windows update, but not entirely sure).

Hannah

Hey @pafnooty, sorry to see you're having an issue with the Dropbox desktop app.

Are you also not seeing the Dropbox icon in your system tray?

If you see it, can you please hover over it with your mouse, to see the app's sync status?

PDub81

Sorry, @pafnooty. Have you tried switching user accounts on the computer and reinstalling on the other account? It hasn't happened to me again, but I also received a message that it could be related to security or firewall settings. Good luck!

pafnooty

The dropbox icon disappeared. Everything works fine on my laptop (also Windows 11).

UPDATE: all of a sudden this morning, without me doing anything, the icon appeared and everything synced. Go figure. It felt like a gaslighting experience! 🙂 I still want to know what could have happened, because it really threw me off for over a week.